Service Engineer

1 week ago

India Zoom Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Service Engineer - Zoom Phone

What you can expect

As a Service Engineer - Zoom phone, you will act as a technical escalation point for complex customer issues. Collaborating closely with Product Engineering, Product Management, and cross-functional teams. Your advanced expertise in VoIP, UCaaS/CCaaS solutions, and modern troubleshooting practices will be key in driving effective customer resolutions and shaping product improvements.

About the Team

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us

What we're looking for

  • 4+ years of experience in unified communications and collaboration environments.
  • Have expertise in SIP protocol analysis, VoIP call flows, and Session Border Controllers (SBCs).
  • Have hands-on troubleshooting with IP phones and associated device ecosystems.
  • Have proven experience supporting and troubleshooting contact center environments, with an understanding of call routing, agent workflows, workforce management, and related contact center technologies.
  • Have a solid understanding of SBC platforms (e.g., ACME/Oracle, AudioCodes, Ribbon, etc.) and telephony software.
  • Be proficient in using Wireshark and similar packet analysis tools.
  • Have a good working knowledge of Python for automation and diagnostics.
  • Have familiarity with cloud-based telephony (UCaaS/CCaaS) products and environments.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

LI-Remote

  • Service Engineer

    2 weeks ago

    India RESPO PRODUCTS Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Description Respo Products is a leading supplier and system integrator for Gas Detectors and Monitors in India. The company is known for its prompt attention and services, with a focus on customer retention. Respo Products offers a wide range of products including natural gas detectors, portable gas detectors, multi gas detectors, fixed gas...

  • Service Engineer

    1 week ago

    India Microsoft Full time

    Job DescriptionAre you passionate about cloud computing, obsessed with customer experience, and driven to resolve complex issues under pressure Do you thrive in high-stakes, live environments and want to play a pivotal role in ensuring the reliability of Microsoft's cloud platform If so, the Azure Customer Experience (CXP) team has the opportunity for...

  • Service Engineer

    1 week ago

    India Navvyasa consulting Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About the RoleWe are seeking a Service / Installation Engineer with hands-on experience in building material installations. The role involves supervising and executing installations, ensuring quality standards, managing timelines, and delivering an excellent customer experience. Prior experience in doors and windows installation will be a strong...

  • Service Engineer

    2 weeks ago

    India Corporate Comrade Consultancy Full time

    Dear Candidates, Please note, we will be able to respond to only those candidates, whose cvs are shortlisted. We respect your valuable time for applying. Job Role - DG Service Expectation - Candidates from DG Service Experience only apply Salary - 8LPA Location - Guwahati Contact - Role Purpose To provide on-site service support by handling customer...

  • Service Engineer

    13 hours ago

    India United Placement Solutions Full time

    Job Description BROAD INDIA Position: Service Engineer Location: Surat Company Profile: Our client's company has been serving the Indian market for 25 years. It delivers cutting-edge Vapor Absorption Machines (VAM), Vapor Absorption Chillers (VAC), Non-Electric Chillers, and Combined Cooling, Heating & Power (CCHP) systems across India. Its sustainable...

  • Service Engineer

    2 weeks ago

    India Zigsaw Full time ₹ 8,40,000 per year

    Job Title: Service Engineer – Laser Cutting MachinesLocation: BangaloreSalary: Up to 8.4 LPA (as per experience)Experience: 3 to 5 years Role Overview:This is a field-based role focused on the installation and servicing of advanced laser cutting machinery. The ideal candidate should be technically skilled, self-motivated, and able to handle on-site...

  • Service Engineer

    2 days ago

    India United Placement Solutions Full time

    Job DescriptionBROAD INDIAPosition: Service EngineerLocation: SuratCompany Profile:Our client's company has been serving the Indian market for 25 years. It delivers cutting-edge Vapor Absorption Machines (VAM), Vapor Absorption Chillers (VAC), Non-Electric Chillers, and Combined Cooling, Heating & Power (CCHP) systems across India. Its sustainable HVAC...

  • Field Service Engineer

    14 hours ago

    India GE Vernova Full time

    Summary The Service Engineer position is a key part of the GE Wind Energy team and plays an essential role in the growth of wind energy services to support operation and maintenance services with our customers in the region Roles and Responsibilities Hands on experience to fulfill all assigned duties for operation and maintenance of wind turbines for...

  • Service Engineer

    1 week ago

    India Lakshmi Machine Works Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Org StructureCSD - SZ3-SR & Revenue HandlingJob posted onSep 09, 2025Employee TypeStaffExperience range (Years)0 - 0Job DescriptionSupport the SIC in Implementing service strategies to achieve organizational objectivesImplement business plan and strategy for respective areas in the respective zone in alignment to the organizational strategy, vision and...

  • Service Engineer

    2 weeks ago

    Pan India NAVVYASA CONSULTING PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the RoleWe are seeking a Service / Installation Engineer with hands-on experience in building material installations. The role involves supervising and executing installations, ensuring quality standards, managing timelines, and delivering an excellent customer experience. Prior experience in doors and windows installation will be a strong...