It Technology Services Senior Specialist

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed What You ll Build Extensive hands-on experience with SAP technologies including SAP NetWeaver Web Dispatcher BOBJ and Cloud Connector Knowledge of non-NetWeaver solutions such as Convergent Charging Convergent Mediation and OpenText is an added advantage Proven expertise in managing large-scale Cloud Operations for SAP applications with a strong emphasis on High Availability and Performance Management Specialization in handling Application Disruptions Degradations Incidents Critical Alerts Service Requests and Monitoring to ensure high-quality service delivery In-depth experience with SAP system upgrades migrations and conversions Provide ad-hoc project support and oversee project execution as required Skilled in documenting technical concepts including Knowledge Base Articles Wiki pages Root Cause Analysis reports and Blog entries Hands-on experience in optimizing incident management workflows and operational processes to enhance efficiency Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence LLD team Serve as a Subject Matter Expert SME for complex troubleshooting and advanced incident resolution Work closely with Application Leads Service Engineering and Service Operations teams to enhance the supportability and operability of critical SAP products Collaborate with Product Development and Support teams to contribute to the roadmap feature enhancements and bug fixes What you bring A minimum of 8 to 10 years of experience in SAP Basis Cloud Operations Maintenance SupportIn-depth knowledge of SAP Basis Netweaver non-Netweaver Products with a preference for SAP certification in NetWeaver or S 4HANA System Administration Expertise in managing cloud environments with Hyperscalers AWS Azure GCP and experience in automation and provisioning in cloud operations Strong ITIL and deep technical troubleshooting skills to solve safeguard Critical Complex activities processed by previous L2 teamsProven track record in resolving complex time-sensitive issues during critical outages Ability to identify the gaps in IM SR Operational process suggest improvementsCollaborative mindset to work with different stake holders to achieve organisational KPIsAbility to handle complex issues with a sense of urgency and work effectively under pressure during major incidents Positive proactive attitude with a customer-first approach and strong interpersonal skills Exceptional communication and collaboration skills enabling effective cross-team coordination during incidents Occasional weekend support is expected Where You Belong The Application Last Line of Defence LLD team in SAP ECS is comprised of expert engineers dedicated to maintaining the continuous availability and performance of customer applications hosted in ECS Specializing in critical incident troubleshooting service request resolution and proactive prevention of outages this team plays a key role in the rapid resolution of high-priority issues The team works with both NetWeaver and Non-NetWeaver technologies providing ample opportunities to upskill collaborate with internal teams and lead impactful initiatives within the organization Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 441668 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 441668 Posted Date Nov 25 2025 Work Area Information Technology Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore IN 560066 Job alert