Product Support Manager

4 weeks ago


Mumbai, Maharashtra, India CIEL HR Full time

About Client One of the leading construction equipment dealer in India that serves as a one-stop-shop for all the industries such as construction mining agriculture roadways irrigation ports etc Its primarily deals with providing road-laying equipment DG sets power solutions for all types of construction and infrastructure projects Hiring Details Job role Product Support Manager Compensation Benefits - 25 LPA to 35 LPA Experience 15 years of relevant experience in Heavy Earth Moving Industry of which at least 3 years in a similar position and technical expertise in product necessary Reporting to SBU Heads Reportees Service Engineers Technician Parts Support Job Responsibilities Financial 1 To achieve parts and service revenue including SOS and Ws 2 To achieve profitability 3 Budget and control costs Customers 4 To build customer loyalty and achieve CVS score Increase number of CSAs and renewal of CSAs 5 Manage the total service and parts operation of the SBU which includes scheduled maintenance rebuilding repairing identifying malfunction and troubleshooting breakdown 6 Maintain good relationships with customers counterparts Process 7 Undertake regular site inspections and monitor all areas of the site to ensure that products are functioning at optimal standards 8 Develop and implement inspection systems and checklists 9 Ensure the safety of equipment and oversee health and safety of employees



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