Product Manager

4 weeks ago

Mumbai, Maharashtra, India Skillventory Full time
Job Description

We are seeking a Product Manager - Net Banking Support to handle and resolve queries related to our IRIS and NetBanking platforms. You will be responsible for training branch and support teams, monitoring recurring issues to suggest long-term fixes, and creating and updating support materials. This role requires a professional who can coordinate with various teams, track query trends, and ensure all support and training activities comply with internal and regulatory policies.

Roles & Responsibilities:

- Support & Resolution: Handle and resolve queries from branches and customer service teams related to the IRIS and NetBanking platforms.
- Training & Knowledge Management: Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Create and update SOPs, FAQs, and training materials.
- Issue Monitoring: Monitor recurring issues and suggest long-term fixes and improvements to enhance platform stability.
- Coordination: Coordinate with tech, operations, and product teams to ensure smooth platform performance.
- Reporting & Compliance: Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Skills Required:

- Proven experience in a support or product management role, preferably with a focus on digital banking platforms like NetBanking.
- Strong problem-solving skills for handling and resolving technical queries.
- Excellent communication and training skills for conducting workshops and creating support materials.
- Ability to identify recurring issues and propose long-term solutions.
- Experience in coordinating with cross-functional teams.
- Proficiency in preparing reports and dashboards.

QUALIFICATION:

- Bachelor's degree in a relevant field such as IT, Computer Science, or Business Administration, or equivalent experience.

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