
Voice Process
2 weeks ago
Key Responsibilities:
- Inbound & Outbound Calls:
- Handle incoming calls from customers to address queries, provide product/service information, or resolve issues.
- Make outbound calls to customers for follow-up, feedback, or to promote products/services.
- Provide prompt and efficient responses to customer inquiries, ensuring clarity and accuracy.
- Customer Support:
- Provide first-level support by addressing customer concerns, troubleshooting issues, and offering solutions.
- Educate customers on products, services, and company policies, ensuring they understand the value proposition.
- Manage customer expectations and guide them through the resolution process effectively.
- Complaint Management:
- Act as the first point of contact for customer complaints, resolving issues within predefined timelines.
- Escalate unresolved issues to the appropriate department while ensuring customer concerns are documented and addressed.
- Data & Record Management:
- Maintain accurate and up-to-date records of all customer interactions, queries, and resolutions in the CRM system.
- Provide feedback to management on recurring issues, customer concerns, or suggestions for process improvement.
- Quality Assurance & Compliance:
- Adhere to all company policies, scripts, and guidelines during calls.
- Ensure all customer interactions are compliant with industry standards and company protocols.
- Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rates.
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Voice Process Telecaller
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Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 5,00,000Domestic BPO Voice Process OpportunityWe are seeking enthusiastic Telecallers for our Domestic BPO – Voice Process. The role involves handling inbound and outbound calls, explaining products/services, resolving customer queries, and ensuring excellent customer experience.Key Responsibilities:Handle outbound and inbound customer calls professionally.Explain...
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Inbound Voice Process
3 weeks ago
Mumbai, Maharashtra, India Top Tier service based organization Full timeJob Title: Inbound Voice Process - US HealthcareLocation: Airoli (Mumbai) Job Description: We are hiring for the Inbound Voice Process in the US Healthcare domain. If you're a graduate or HSC pass with excellent communication skills and are looking to start or build your career in a dynamic BPO environment, this is your opportunity Eligibility Criteria:...
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Customer Support Executive – Voice Process
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US Banking Voice Process Specialist
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Voice Process Representative
2 days ago
Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full timeJob Title: Customer Service Representative - Voice ProcessAre you looking for a challenging and rewarding role in customer service?This is an exciting opportunity to join our team as a Customer Service Representative, where you will be the first point of contact for our customers. As a key member of our customer support team, you will provide excellent...
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Voice Support Specialist
3 days ago
Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 22,000 - ₹ 30,000Broadband – Voice Support JobOur organization is seeking a skilled Voice Support Specialist to handle customer queries via voice and chat. The ideal candidate will have excellent English communication skills, both verbal and written.Key Responsibilities:Handle inbound & outbound customer queries via voice and chat.Assist customers with broadband,...
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Email (Customer Service/non- voice) Process
2 weeks ago
Navi Mumbai, Maharashtra, India Credicus Business Services Full timeJob DescriptionWe are seeking a dedicated Email (Customer Service/non-voice) Process Executive to join our team in India. The ideal candidate will be responsible for handling customer inquiries and providing support via email communication. This role is suitable for individuals with 0-5 years of experience who are passionate about delivering exceptional...
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Navi Mumbai, Maharashtra, India beBeeSupport Full time US$ 18,000 - US$ 36,000Customer Support Representative Job DescriptionWe are seeking a dynamic and customer-focused individual to join our team as a customer support associate.Handle and resolve customer queries effectively and efficiently through voice-based interactions.Provide excellent service and ensure high-quality communication with international customers.
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Navi Mumbai, Maharashtra, India Credicus Business Services Full timeJob DescriptionPreferred candidate profile:-- HSC / Graduates can apply- Freshers can apply- Marathi And Hindi Good communication / Average EnglishRounds of Interviews:- HR round- Operations roundRole Overview:We are looking for enthusiastic Telecallers for our Domestic BPO Voice Process. The role involves handling inbound and outbound calls, explaining...
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Professional Opportunities for US Voice Process
2 weeks ago
Mumbai, Maharashtra, India beBeeOpportunity Full time ₹ 2,00,000 - ₹ 2,40,000Job Title: Associate - US Voice ProcessWe are seeking a highly skilled and motivated individual to join our team as an Associate - US Voice Process. This role involves interacting with clients from North America, resolving their queries regarding healthcare and insurance.Key Responsibilities:Receive inbound calls from North American clients and respond to...