Telecallers - Fre & Exp For Domestic BPO - Voice Process

2 weeks ago

Navi Mumbai, Maharashtra, India Credicus Business Services Full time
Job Description

Preferred candidate profile:-

- HSC / Graduates can apply
- Freshers can apply
- Marathi And Hindi Good communication / Average English

Rounds of Interviews:

- HR round
- Operations round

Role Overview:

We are looking for enthusiastic Telecallers for our Domestic BPO Voice Process. The role involves handling inbound and outbound calls, explaining products/services, resolving customer queries, and ensuring excellent customer experience. Both freshers and experienced candidates are welcome to apply.

Responsibilities:

- Handle outbound and inbound customer calls professionally.
- Explain product and service details clearly over the phone.
- Maintain call records and update customer details in the system.
- Follow scripts and guidelines for effective communication.
- Work towards achieving call and conversion targets.
- Coordinate with team leads and report daily updates.

Preferred Candidate Profile:

- Qualification: HSC / Graduate.
- Freshers and experienced candidates can apply.
- Good communication in Marathi & Hindi, with average English.
- Customer-focused, confident, and target-driven.

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