Cluster Learning And Development Manager

Job Number 24158283 Job Category Human Resources Location Sheraton Hyderabad Hotel 115 1 Nanakramguda Financial District Hyderabad Telangana India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYHelps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision Works with property leadership team to identify and address employee and organizational development needs The position is responsible for ensuring effective training is in place to enable the achievement of desired business results Training programs focus on a variety of topics including product knowledge company philosophy and customer service and leadership skills Conducts needs assessments designs and develops training programs and facilitates the delivery of both custom and corporate training programs Measures the effectiveness of training to ensure a return on investment CANDIDATE PROFILEEducation and Experience 2-year degree from an accredited university in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the human resources or related professional area certified trainer OR 4-year bachelor s degree in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major certified trainer no work experience required CORE WORK ACTIVITIESAdministering Employee Training Programs Promotes and informs employees about all training programs Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations Helps employees identify specific behaviors that will contribute to service excellence Ensures employees receive on-going training to understand guest expectations Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills Meets with training cadre on a regular basis to support training efforts Observes service behaviors of employees and provides feedback to individuals and or managers Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes Meets regularly with participants to assess progress and address concerns Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills Reviews comment cards guest satisfaction results and other data to identify areas of improvement Measures transfer of learning from training courses to the operation Ensures adult learning principles are incorporated into training programs Developing Training Program Plans and Budgets Ensures all training and development activities department specific and general property training are strategically linked to the organization s mission and vision Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance Makes any necessary adjustments to training methodology and or re-trains as appropriate Aligns current training and development programs to effectively impact key business indicators Establishes guidelines so employees understand expectations and parameters Develops specific training to improve service performance Drives brand values and philosophy in all training and development activities Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Managing Training Budgets Participates in the development of the Training budget as required Manages budget in alignment with Human Resources and property financial goals Manages department controllable expenses to achieve or exceed budgeted goals Utilizes P-card if appropriate to control and monitor departmental expenditures Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We invite we welcome and we connect guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton Join us on our mission to be The World s Gathering Place In joining Sheraton Hotels Resorts you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you