Operations Cluster Manager

19 hours ago


Hyderabad, Telangana, India beBeecluster Full time ₹ 12,00,000 - ₹ 15,00,000
Operations Cluster Manager

Job Description

We are seeking a highly motivated and experienced Operations Cluster Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing the operational metrics and service delivery standards across a defined cluster.

Key Responsibilities:

  • Develop and implement operational strategies to optimize routing, task allocation, and resource availability.
  • Lead and manage Team Lead Operations to ensure smooth daily operations.
  • Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.
  • Manage on-ground escalations and ensure timely resolution of customer issues.
  • Drive operational efficiency through process improvements, cost control, and workforce planning.
  • Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement.

Requirements:

  • At least 1 year of experience in a similar role.

Benefits:

As an Operations Cluster Manager, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization.



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