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Operations Cluster Director

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Job Description

The ideal candidate will have a graduate or postgraduate degree in any discipline and experience in skill development CSR projects. A good understanding of operations and team management skills is essential.

Key Responsibilities:
  • Ensure seamless operation of multiple centers within the designated cluster.
  • Provide strategic direction and operational leadership to multiple centers within the assigned cluster with a focus on enrollment and placements.
  • Implement programs, oversee center-level activities within the cluster, manage resources, and foster a collaborative and inclusive environment to achieve organizational objectives.
  • Ensure consistent implementation of organizational policies and procedures.
Program Management & Coordination:
  • Oversee the coordination and execution of programs across the cluster.
  • Collaborate with center managers to ensure program alignment with beneficiary needs and organizational goals.
  • Enable implementation of execution plans to adhere to project mandates and timelines.
  • Ensure compliance with process metrics and quality standards while continuously seeking opportunities for program improvement.
Stakeholder Engagement:
  • Liaison with internal stakeholders for operational requirements.
  • Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the cluster.
  • Collaborate with cross-functional internal teams (PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance, Admin etc.) for operational requirements.
  • Participate in formal meetings to share operational feedback with respective stakeholders.
People Management:
  • Train, and mentor center managers and support staff within the cluster.
  • Foster a positive and inclusive work culture, provide leadership and support to promote professional development and teamwork.
  • Enable optimal productivity level of reporting teams.
  • Implement performance metrics to assess the effectiveness of center operations.
Resource Management:
  • Manage budgetary resources effectively to maximize impact across all centers.
  • Monitor and optimize resource allocation, including staffing, supplies, and equipment.
  • Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.
Documentation, Compliance and Quality Assurance:
  • Prepare regular reports on program outcomes, financial performance, and other key metrics.
  • Maintain and review comprehensive documentation of program activities and impact for the purpose of internal reviews and internal and external audits.
  • Ensure compliance with relevant laws, regulations, and organizational standards.
  • Implement quality assurance measures to uphold service excellence.