Front Desk Manager

4 weeks ago

Shimla, India The Hosteller Full time

Job role: General manger/Assistant general manager Location: North India Department: Hotel operations Job experience: 5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures. Key responsibilities - Understanding of the hospitality/hotel industry with extensive work experience - Understanding of the company's vision, business expansion plans, operational standards, etc. - Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view - Understanding hotel pre-launch phase, day to day operations, etc. - Understanding of various functions including front desk, housekeeping, F&B, engineering, etc. - Supervising various functions and human resources (blue/white collar) - Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality - Handling & resolving escalations and grievances - Managing P&L and cost-effectiveness while ensuring high service quality - Motivating, mentoring and aligning staffs - Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship - Coordinating with other departments within the company to help resolve issues Qualifications - Hospitality graduate/post-graduate or diploma in hospitality - Min. 5 years of experience in a hotel, hostel, guest house, etc. - Extensive operational knowledge of hotel operations - Outstanding communication, interpersonal & time-management skills - Flexible to relocate anywhere in southern India - High attention to detail

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