
Center Head/APH
3 weeks ago
Were Hiring Center Head / APH
Department: Operations (Credit & Collections / Finance / Risk)
Location: Pune, Gurugram and Noida
Vacancies: 2
Employment Type: New Position
Job Description/Responsibilities
- Leading Voice Operations within the Collections domain, including overall service delivery, client management, and client servicing.
- Owning SLA governance, performance reporting, and ensuring consistent adherence across business units.
- Driving employee development initiatives focused on retention and succession planning at multiple levels.
- Providing strategic and tactical direction across a variety of operational support functions.
- Ensuring timely SLA delivery with zero revenue leakage, and delivering stakeholder and client outcomes that are defect-free and operationally efficient.
- Managing staffing levels and productivity to achieve effective cost control and operational balance.
- Developing and executing robust Operations plans aligned with organizational goals.
- Enhancing cost control, profitability, productivity, and efficiency across the Operations landscape through strategic planning and execution.
- Engaging regularly with the leadership team and department heads to align operational execution with the companys mission, vision, and values.
- Representing the organization in client calls and meetings, reinforcing our commitment to operational excellence.
- Leading the organization through transformational changes, including system and product rollouts, with a focus on uninterrupted service delivery.
Qualifications & Skills
Education Requirements : Graduate in any stream
Experience Requirements : 8-10 years of experience in the collections domain, with at least 3 years in an Operations Manager role.
Required Certifications or Licenses : None
Skills/Competencies : Microsoft Excel & PowerPoint and Data Analysis.
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