Customer Service Executive

5 days ago


Delhi Delhi NCR, India Career Solutions Full time

Job Description

- Export and Import Logistics professional manages the logistics and communication necessary for moving goods internationally.
- handle customer inquiries, process orders coordinate shipments,
- ensure compliance with export-import regulations

An Export & Import Logistics professional is responsible for managing the end-to-end logistics and communication required for moving goods internationally. This role ensures smooth coordination, compliance with regulations, and timely delivery of shipments.

Key Responsibilities

- Handle customer inquiries and provide updates on shipments.
- Process orders and coordinate international shipments with freight forwarders, customs, and transport partners.
- Ensure compliance with export-import regulations, customs documentation, and international trade laws.
- Track shipments and resolve issues related to delays, damages, or discrepancies.
- Maintain accurate records of exports, imports, and related documentation.
- Liaise with internal teams (sales, procurement, warehouse) to ensure smooth operations.
- Monitor shipping schedules, costs, and vendor performance to optimize logistics efficiency.

Qualifications & Experience

- Bachelor's degree in Logistics, Supply Chain, Business, or related field.
- 37 years of experience in export-import logistics.
- Knowledge of customs regulations, international shipping documentation (Bill of Lading, Invoice, Packing List, etc.).
- Proficiency in logistics software and MS Office.



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