Voice L3

4 weeks ago

Noida India NTT DATA, Inc. Full time

Job Description - Troubleshoot all contact centeroperations related issues - Ensure ticketsare assigned to correct team - Update the ticket with resolutionremarks and close the ticketon time Contribute towards - Daily Performance Review - Managing all P1/P2 &P3incidents during shift - Closure of all tickets withinSLA - Providing the RCA withinSLA or Workaround / Solution - Adherence- MonthlyCapacity planning reports - Pre & Post implementation review for all RFC's - Conducting minimum2 technical trainingsessions per month - Review & updateminimum SOPs per process Opening Problem Ticketfor all repeatedincidents - Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiatives - Advance Contact center Technical Operationswith strong hands-on: - Amazon Connect - Avaya communication managerseries version 6.x onwards - Avaya productslike Session Managers,System Managers, Media-servers, AES, gateways - Oracle Acme SBC's - Genesys Pure Cloud - Recording platforms - Verint version11.x -15.x , Nice version - 3.x to 6.x - Workforce Management platform- Verint, IEX or Aspect - Omni-channel, Chatbotand speech analytics - Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management - Provide and develop Planning,Design, Implementation, Operation and Optimization services for Voice Contact Center and Telephony. - Additionally, role requires; SIP, IP & TDM technologies - CTI technologies and integrations with various third party systems - Dialer technologies like, Genesys, AspectUnified IP and or Avaya. - Knowledge on omni-channel, digitaland analytics - Should have fair understanding of Network basics,additional certifications in voice/ networkstream would be beneficiary.

  • NetAnalytiks - L3 Avaya Voice Engineer - VoIP

    2 weeks ago

    Anywhere in India/Multiple Locations NETANALYTIKS TECHNOLOGIES LIMITED Full time

    Description : Job Title : Senior Avaya Voice Engineer L3. Company : NetAnalytiks Technologies Ltd. Experience : 6 Years. Location : Bangalore (Hybrid / Remote). Joining : Immediate.About NetAnalytiks Technologies Ltd. : NetAnalytiks Technologies is a leading IT services provider specializing in Generative AI, Machine Learning, Full Stack...

  • Senior Voice Analyst

    3 weeks ago

    Chennai, India BNP Paribas Full time

    Job Description Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT...

  • (Urgent Search) L3 Telephony Engineer

    2 weeks ago

    India Meesho Full time

    Job Description About the role We are looking for a highly skilled Telephony L3 Engineer with deep expertise in SIP routing, VoIP configurations, and telephony infrastructure. The ideal candidate must have hands-on experience with SBCs (Session Border Controllers), OpenSIPS, and Kamailio - along with designing, implementing, and troubleshooting SIP-based...

  • Network Voice Engineer

    2 weeks ago

    Indore, India Intertec Systems Full time

    Job Description Skills: Cisco Unified Communications, SIP Protocol, Cisco Webex, Cisco Routers, Cisco Unified Communications Manager (CUCM), Avaya IP Telephony, Avaya Products, UCCX, Job Title:Senior Technical Support Engineer- Network Voice Engineer Certification - CCNA Voice/CCNP Collaboration - Microsoft Teams Voice Certification - Avaya, Genesys, or...

  • Senior Voice Analyst

    4 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu BNP Paribas Full time

    Position Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure....

  • Network Voice Avaya IPT L2

    5 days ago

    Indore, India Intertec Systems Full time

    Job Description Skills: Avaya IP Telephony, Cisco Unified Communications, IP Telephony, cisco IPT, CUCM, Cisco Jabber, Webex, VoIP Solutions, The L2 Network Voice/IP Telephony Engineer will be responsible for the design, implementation, troubleshooting, and maintenance of enterprise-level Voice over IP (VoIP), Unified Communications (UC), and telephony...

  • ▷ Urgent: Collaboration Managed Services Engineer

    4 weeks ago

    Bengaluru, India NTT DATA, Inc. Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA...

  • Cisco Collaboration L3

    5 days ago

    Bengaluru, India Black Box Full time

    Job Description Job Description Primary Roles & Responsibilities: - Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center. - Install and configure voice gateways as part of the Collaboration...

  • Network Convergence Advisor

    4 days ago

    Noida, India NTT DATA Full time

    **Role Overview** Provides level two support on standard systems, investigating, analyzing, and resolving problems for IP Telephony infrastructure. **Role Responsibilities** Providing Support on Customer Telecom Environment by following ITIL framework, Applies research, information gathering and analytical and interpretation skills to problems of diverse...

  • Technical Support L3

    4 weeks ago

    Hyderabad, India Stefanini North America and APAC Full time

    Job Description Details: Job Description Conditional Access Architect - Microsoft 365 (LabelAware Enforcement) Design and implement labelaware Conditional Access (CA) and Microsoft Defender for Cloud Apps (MDCA) session controls that protect OneDrive/SharePoint content by sensitivity, not just device or location. You will translate Client's priorities...