NetAnalytiks - L3 Avaya Voice Engineer - VoIP

13 hours ago

Anywhere in IndiaMultiple Locations NETANALYTIKS TECHNOLOGIES LIMITED Full time

Description :

Job Title : Senior Avaya Voice Engineer L3.

Company : NetAnalytiks Technologies Ltd.

Experience : 6 Years.

Location : Bangalore (Hybrid / Remote).

Joining : Immediate.

About NetAnalytiks Technologies Ltd. :

NetAnalytiks Technologies is a leading IT services provider specializing in Generative AI, Machine Learning, Full Stack Development, Cybersecurity, Cloud Computing, and more.

We deliver tailored IT consulting, managed services, custom application development, and IT staffing solutions to clients across diverse industries.

Role Summary :

We are seeking a highly experienced Senior Avaya Voice Engineer L3 to join our Unified Communications team.

The ideal candidate will have deep expertise in Avaya Aura Communication Manager, Session Manager, System Manager, and Avaya SBCs, with a strong background in troubleshooting, implementation, and support of enterprise voice infrastructure.

This role will handle complex escalations, lead Avaya deployments and migrations, and ensure high availability and performance of voice systems in client-facing environments.

Job Type: Full-Time.

Shift: Remote work; may involve working in US shifts or overlapping hours.

Key Responsibilities :

- Lead Tier 3 support for Avaya voice infrastructure, resolving complex incidents and escalations.

- Design, implement, and maintain Avaya Aura solutions, including Communication Manager, Session Manager, System Manager, and Messaging.

- Configure and manage Avaya SBCs, gateways, and SIP trunking.

- Perform system upgrades, patching, and migrations with minimal downtime.

- Collaborate with network and security teams to ensure voice infrastructure is secure and optimized.

- Monitor system performance, conduct root cause analysis, and implement preventive measures.

- Maintain detailed documentation, including call flows, configurations, and change logs.

- Interface with Avaya support and vendors for escalations and TAC cases.

- Participate in disaster recovery planning, voice continuity testing, and capacity planning.

- Work directly with overseas clients in client-facing roles, ensuring timely communication and delivery.

- Lead and execute migration and implementation projects for Avaya voice systems.

Required Skills & Experience :

years of experience in enterprise voice engineering with a focus on Avaya technologies.

- Strong hands-on experience with Avaya Aura Communication Manager, Session Manager, and System Manager, and Avaya SBCs.

- Expertise in SIP trunking, call routing, dial plans, and voice security.

- Proven experience in migration and implementation of Avaya voice systems.

- Experience with Avaya Messaging, AES, and Contact Center solutions is a plus.

- Familiarity with VoIP monitoring tools, Wireshark, and troubleshooting SIP traces.

- Knowledge of networking fundamentals (QoS, VLANs, firewalls) as they relate to voice.

- Experience working in hybrid environments (on-prem and cloud-based voice solutions) is desirable.

- Must have experience working with overseas clients in client-facing roles.

Education & Certifications :

- Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

- Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) preferred.

- Additional certifications in networking (e.g., CCNA, CCNP) are a plus.

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