(Urgent Search) L3 Telephony Engineer

Job Description About the role We are looking for a highly skilled Telephony L3 Engineer with deep expertise in SIP routing, VoIP configurations, and telephony infrastructure. The ideal candidate must have hands-on experience with SBCs (Session Border Controllers), OpenSIPS, and Kamailio - along with designing, implementing, and troubleshooting SIP-based communication systems, PBX configurations, and VoIP networks. Requirements / Expectations - Looking for a Telephony/Voice Engineer (L3 Level) to take ownership of BAU (Business as Usual) and operationally help the team manage the contact center. - Possess Bachelor's degree in IT, Computer Science, Business Administration, or a related field. - Hands-on experience in development and customization of telephony products. - Experience with tools such as Avaya, Cisco, Genesys, C-Zentrix, Ameyo. - Experience managing large call center infrastructure with inbound & outbound calling. - Network certification preferred (optional). - Experience with both Windows and Linux platforms. - Strong communication skills. - Ability to work independently and be available at short notice. Roles & Responsibilities - Provide support for all Telephony hardware and software. - Broad knowledge of telephony systems and call center systems. - Understanding of PSTN (Public Switched Telephone Network) and telecom carriers operations and processes. - Knowledge of voice trunking (CO/DID, ISDN PRI, SIP services). - Experience with VoIP, SIP, EPABX, IPPBX. - Experience working with SIP, VoIP products, and PBX technology. - Proficiency in Microsoft tools: Exchange, Excel, Word, PowerPoint, Visio, SharePoint. - Manage/troubleshoot escalations and outages. - Create documentation for processes and practices. - Collaborate with vendors, clients, and management to develop solutions. - Respond to IT support requests. - Handle Voice Operations (24x7 environment, including off-hours support). Mandatory Skills - Open SIP-Kamalio, SBC and - Inbound & outbound calling. - Tools: Genesys, Avaya, Ameyo, C-Zentrix. - Telephony hardware & software. - Call center systems knowledge & experience. - PSTN. - Voice trunking (CO/DID, ISDN PRI, SIP). - VoIP, SIP. - EPABX, IPPBX. - Proficiency in Microsoft suite (Exchange, Excel, Word, PowerPoint, Visio, SharePoint). - Vendor management. - Voice operations & off-hours support. - Escalation management. - Documentation & reporting. - IT support request handling. Key Skillset - Asterisk / PBX / MRCP / SBC / Gateway / SIP / Genesys / Ameyo / Exotel / Ozonotel / Open SIP-Kamalio / SBC / / Call Routing / SIP Negotiation / Wireshark About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform we're your partner in turning dreams into realities. Curious about life at Meesho Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India. Our Mission Democratising internet commerce for everyone - Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho's large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India's e-commerce ecosystem. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehensive set of elements - monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or Mantras, are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like Problem First Mindset, Listen or Die, our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles. We offer competitive compensation - both cash and equity-based - tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks. To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience. Know more about Meesho here : We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.