Billing Team Lead

Job Description Key Responsibilities Review and provide input on billing team activities - Ensure accurate, timely and consistent billing on an ongoing basis - Provide input and guidance for exception-based billing - Provide input for revenue adjustments - Provide approvals where required for billing activities e.g., for free text invoice - Receive and manage escalations or issues in relation to billing - Manage region-specific reporting or other ad hoc requests - Supervise billing functional team across multiple levels - Establish strong working relationships with direct reports to ensure satisfaction and talent retention - Mentor and guide direct reports, sharing expertise and knowledge to support growth and development - Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development - Ensure billing team are meeting performance targets and investigate when not achieved - Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary - Foster adoption of the company culture and values and mindset shift to one Shared Service Centre (SSC) team - Monitor billing teams required training to ensure adherence to company compliance policies & procedures - Direct billing period close and consolidation - Ensure billing activities for period end close are completed in a timely and accurate manner in line with the agreed period end timeline - Review and provide additional guidance on billing issues and reconciliation to GL - Resolve period close issues or queries that requires judgement and expertise - Review financial and regulatory reporting and audit materials related to billing activities and transactions - Support continuous improvement of the O2C processes in the SSC - Work with the Global O2C Delivery Led to action and execute O2C process strategy - Raise feedback for potential opportunities to optimize and standardize methods and processes - Ensure in-scope billing processes are documented and stored on the assigned shared location - Monitor and report on key performance indicators (KPIs) for measuring performance of billing processes against agreed SLAs - Ensure billing team compliance - Ensure policies and procedures are followed by billing team performing tasks during and outside period end close - Ensure all O2C controls are adhered to and documented appropriately - Support implementation of risk management process and associated controls in line with company policies - Respond to requests from regulatory authorities and auditors - Collaborate with customers, third parties and other teams - Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner - Act as first point of contact/escalation level for customer requests, issues, or incidents and ensure billings, negotiations, and investigations are handled appropriately - Collaborate with Master Data team for required data points, best practices and standards and data issues - Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist Skills & Experience - 5+ years management service delivery experience in O2C billing SSC operations, with a track record of managing team - 3 years of people management experience with the ability to effectively direct and prioritise work of others - Strong English language skills - Advanced MS Excel skills with a proven aptitude to interpret customer and financial data - Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality - Deep understanding and enforcement of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations - Applied experience in O2C billing and invoice processing - Experience performing and/or leading teams performing billing tasks/procedures at a moderately difficult to considerably difficult level - Examines issues and makes informed recommendations related to closing cycles - Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution - Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations - Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work - Excellent communication and negotiation skills with a strong ability to interact with customers and resolve issues Beneficial to have: - Leadership experience, ideally within a billing function - Experience with MS Dynamics - Conversant in other languages beside English - Bachelor's degree in finance, Accounting, Economics, or other business-related discipline