Partner Manager

Job Description Job Description Broad Role Description The Large Partner Manager will be responsible for managing multiple large system integrators/ partners to drive the TTBS set of data and voice products and services. This role requires a strategic thinker with strong relationship management and business development skills to ensure the successful integration and performance of TTBS products within the partner ecosystem. Key Role Deliverables - Partner Management: Develop and maintain strong relationships with large system integrators/ partners to ensure alignment with TTBS's strategic goals and objectives. - ROI and Business Development: Responsible for the ROI and achievement of revenue target of the set of Partners & accounts, new business acquisition and retention of the existing business. Job Responsibility - Customer Engagement and Satisfaction: Foster strong relationships with partners customers through regular engagement, ensuring their needs are met and they are satisfied with TTBS products and services. Implement feedback mechanisms to continuously improve customer experience. - Key Account Management: Manage key accounts within the partner ecosystem, ensuring high levels of customer satisfaction and retention. Develop and implement account plans to drive growth and achieve business objectives including cross selling and upselling of TTBS products. - Product Integration: Oversee the integration of TTBS data & voice products and services within the partner's offerings, ensuring seamless implementation and high performance. Understand the Customer's business in depth and seek opportunities for business development. Increase Telecom Wallet Share for Tata Teleservices - Sales Enablement: Collaborate with sales teams to drive product adoption and revenue growth through the partner channels/ customer base. - Performance Monitoring: Monitor, analyze and improve partner performance, Partner Logo performance, providing regular reports and insights to senior management - Issue Resolution: Act as the primary point of contact for any issues or escalations, ensuring timely and effective resolution in coordination with cross functional teams - Training and Support: Provide training and support to partners to ensure they are well-equipped to sell and support TTBS products. - Market Intelligence: Stay informed about industry trends, competitive landscape, and market opportunities to inform strategic decisions. - Strategic Planning: Develop and execute strategic plans to maximize the value of partnerships, including joint business planning, marketing initiatives, and go-to-market strategies. Right Person (Qualification & Experience) - BE/ MBA - 8 12 years of relevant experience in telecom industry/ technology sector - Proven track record of managing large system integrators or strategic partners. - Preferably good understanding of Data & Voice Products - Ability to think strategically and execute tactically. - Flexible for learning new products and processes - Keep Abreast with Competitive activities in the region - Good Oral and Written Presentation skills - Should have sound Achievements and Recognitions in Previous Roles. - Proactive/self-motivated working style with strong drive for results - Consultative Selling skill preferrable - Ability to work independently and as part of a team. Personal Attributes / Key Competencies - Excellent communication, negotiation, and relationship-building skills. - Drive for Results and Effective team member - Customer Focus - Time Management - Relationship Management - Business Acumen - Dealing with Ambiguity - Innovation Management - Strong Analytical & Problem-Solving skills - Strong Passion in building a business Span of control: Geography - Bangalore /Chennai / Hyderabad Region South No. of reports (direct & indirect)- if any - Key Customer External Large Partners (Large System Integrators), Semi & Mid Segment Customers Internal Marketing, CSO, Finance, HR, Technology etc. About Us Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.