Duty Manager For Resort

4 weeks ago

Panjim, Goa, India QTONET PRIVATE LIMITED Full time

Job Summary We are looking for a proactive and detail-oriented Duty Manager to oversee hotel operations during assigned shifts and ensure smooth coordination between departments The ideal candidate will have a strong operational background leadership experience in the hospitality industry and proficiency in IDS software Key Responsibilities Supervise and coordinate all hotel departments during the shift ensuring smooth day-to-day operations Monitor the front desk lobby housekeeping security and other key guest service areas Ensure proper use and accuracy of all operational transactions in IDS software Guest Relations Service Recovery Handle guest requests queries and complaints with professionalism and urgency Ensure high levels of guest satisfaction and resolve escalated issues effectively Personally welcome VIP and long-stay guests and ensure special arrangements are made as needed Coordination Communication Act as the main point of contact between guests and departments during the shift Coordinate with housekeeping F B engineering and security to deliver timely services Ensure effective handover between shifts with updated status of VIP guests pending issues and guest feedback Compliance Safety Ensure compliance with hotel policies SOPs and safety regulations Monitor emergency procedures and support guest and team safety in case of incidents Team Supervision Guide and support the front office and night audit teams during the shift Train staff in service standards guest handling and proper IDS usage Monitor grooming conduct and service etiquette of on-duty staff Reporting Prepare shift reports incident logs and guest feedback summaries Ensure all data entries billing and night audit activities are accurately recorded in IDS Requirements Diploma or Bachelor s degree in Hotel Management or related field 3-5 years of experience in front office or operational roles in the hospitality sector Proficiency in IDS Hotel ERP system is mandatory Strong communication leadership and crisis-handling skills Willingness to work flexible hours including nights weekends and holidays Fluency in English other languages are an advantage Job Type Full-time Pay 22 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Food provided Work Location In person

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