Senior Manager – Transitions

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager - Transitions

In this role, you will be dealing with Practice SME&rsquos, Operations Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams.
The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms%27 success.
Responsibilities
. Develop an understanding of the E2E solution and value being proposed
. Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed.
. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices
. Understand G&rsquos Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas
. Taps into internal networks - TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance with client&rsquos expectations
. Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period
. Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)
. Foresee, assess, communicate, and mitigate project & process risks to impacted parties

Qualifications we seek in you
Minimum Qualifications

. Postgraduate/Graduate
. Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification
. Project management / active Transitions experience
. Exposure to project management tools and technologies familiarity with any of the major ERP platforms (e.g., SAP or Oracle)
. Relevant experience in consulting and organizational change
. Digital Pseudo Native: Build a Digital Mindset
. Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations
. Controller of &lsquoE2E Transition Costs: Be accountable for Transition Costs
. &lsquoGlobal Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions

Preferred Qualifications/Skills

. Experience or exposure on digital deployment or projects
. Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering
. Provide inputs for Transformation Focused with E2E view of the proposed solution
. Proficient in leading the project set up through to delivery new capabilities, and closure for all deals
. Excellent interpersonal skills
. Proficient in MS Office
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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