Transition Manager

4 days ago


Gurgaon, Haryana, India Aon Full time ₹ 2,97,000 - ₹ 25,63,000 per year

Title
Manager- Transition (Bengaluru)

Business Unit
ASC

Education

  • Minimum qualification - graduation
  • An MBA would be beneficial but is not a deciding factor.
  • Formal project management qualification - PMP or Prince 2 certification - would be beneficial.
  • Six sigma knowledge and training. Green belt certification preferred.

About AON
Aon plc (NYSE: AON)
is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global

resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, best reinsurance intermediary, best captives' manager, and best employee benefits consulting firm by multiple industry source

At Aon, we partner with our clients to help shape business decisions for the better.

We are not tied to a traditional way of doing things. That is why we can best prepare organizations to manage the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses.

Role Summary

  • Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Aon's implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party
  • Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case.
  • Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives.
  • Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams.
  • Contribute to process mapping exercises and documentation support.
  • First escalation point for project team members who need assistance. Act as arbitrator for project team members.
  • Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership.
  • Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages.
  • Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Manager
  • Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties.
  • One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time. There will typically be one transitions manager per new client implementation.
  • Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues - maintains master Risk log.
  • Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties.

Education, Certifications Required

  • Minimum qualification - graduation
  • An MBA would be beneficial but is not a deciding factor.
  • Formal project management qualification - PMP or Prince 2 certification - would be beneficial.
  • Six sigma knowledge and training. Green belt certification preferred.

Work Experience Required

  • Minimum 3-4 years of work experience in Transitions
  • 12+ years of BPO Industry experience in Operations &/or Transitions
  • 2+ years of experience of leveraging work through others. Prior experience of leading a team at Team Leader/ Assistant manager preferred.
  • Virtual work experience
  • Prior experience of visiting and working at onshore client locations
  • Prior experience of dealing with Leadership- managing their expectations and delivering to challenging deadlines

Computer Skills

  • Advanced skills in MS Office applications, specifically Word, Excel, and PowerPoint
  • Knowledge of e-mail/scheduling software applications
  • Proven experience in creating client ready business presentations.

Competencies

  • Extremely strong English Communication Skills (written and verbal)
  • Ability to quickly build, manage and sustain relationships virtually and across international geographies. Very cross culturally competent.
  • Problem Solving skills and Decision-making ability.
  • Technical Project management skills - project planning, documentation and execution using PMP principles.
  • An extremely methodical and structured work approach
  • Strong data driven and logical orientation.
  • Ability to quickly build, manage and sustain relationships with senior management and clients.
  • Very strong ability to influence others without directly managing.
  • Ability to probe and gather clear business requirements from senior stakeholders.
  • Strong Analytical and Problem-Solving Skills
  • Highly developed conflict management skills
  • Ability to get work done from virtual team members and stakeholders without undue escalation.
  • Continuous improvement mindset

29710
2556762


  • Transition Manager

    7 days ago


    Gurgaon, Haryana, India JLL Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...


  • Gurgaon, Haryana, India TP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join Teleperformance – Where Excellence Meets OpportunityTeleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance...

  • Transition Manager

    4 days ago


    Gurgaon, Haryana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...


  • Gurgaon, Haryana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Manager – Transitions-CPG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global...


  • Gurgaon, Haryana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesAccount Management & Client SuccessProgram Management: Lead and execute comprehensive account launch strategies for new clients onboarding to the OneSource platformStakeholder Management: Coordinate with internal and external stakeholders throughout the account onboarding process to ensure smooth transitionsClient Support Planning:...


  • Gurgaon, Haryana, India Genpact Full time ₹ 15,00,000 - ₹ 45,00,000 per year

    Vice President – Transitions -CPG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global...


  • Gurgaon, Haryana, India Ola Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About OMI Foundation:OMI Foundation (OMI) is a new-age policy research and social innovation think tank developing knowledge frameworks at the intersection of mobility innovation and public good. Our interdisciplinary work is housed across four centres: The Centres for Future Mobility, Clean Mobility, Inclusive Mobility, and Technology Transitions. We...


  • Gurgaon, Haryana, India OMI Foundation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About OMI Foundation:OMI Foundation (OMI) is a new-age policy research and social innovation think tank developing knowledge frameworks at the intersection of mobility innovation and public good. Our interdisciplinary work is housed across four centres: The Centres for Future Mobility, Clean Mobility, Inclusive Mobility, and Technology Transitions. We...

  • Assistant Manager

    2 days ago


    Gurgaon, Haryana, India KPMG Global Services Full time

    •Work timings The working hours in the role follow the US time zone – specifically, from 6.30 pm IST to 3.30 AM IST.Type of Experience : Progressive experience in one or more of the following: sourcing advisory, service provider management, vendor management, large scale transformations or program management. Experience facilitating location assessment,...

  • Data Manager

    1 day ago


    Gurgaon, Haryana, India Wood Mackenzie Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain...