Manager - Transition

3 days ago

Gurgaon, Haryana, India TP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Join Teleperformance – Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Role Summary:

Responsible for leading end-to-end transitions of F&A processes (P2P, O2C, R2R, FP&A), ensuring smooth migration from client to delivery with minimal disruption. Manages planning, stakeholder alignment, risk mitigation, and post-go-live stabilization.

Key Responsibilities:

  • Drive F&A process transitions, including due diligence, knowledge transfer, and go-live readiness.
  • Create and manage transition plans, timelines, and governance frameworks.
  • Coordinate with IT, Ops, HR, and Compliance for setup and access enablement.
  • Ensure SLA alignment, risk tracking, and issue resolution.
  • Support hypercare and ensure operational handover.

Requirements:

  • 8+ years in BPO/shared services, with 3+ years in transition/project roles.
  • Strong understanding of P2P, O2C, and R2R processes.
  • Excellent project and stakeholder management skills.
  • PMP/PRINCE2 or Lean Six Sigma (preferred).
  • Bachelor's in Finance/Commerce; MBA is a plus.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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