Senior Manager Transition

POSITION DETAILS:

Position Title: Sr. Manager Transition & Transformation

Function: People & Shared Services

JOB PURPOSE:

The is a pivotal role responsible for transition and transformation roadmap and the delivery of key strategic projects. This position is key to streamlining and simplifying processes for the business, driving significant business impact through seamlessly handling large scale and complex projects and digital solutions.

JOB ACCOUNTABILITIES:

• Define the Transformation & Transition strategy and roadmap for the team in India. This includes creation of centers of excellence for process re-engineering, automation, digital solutions and transition/ offshoring practice.
• Create and implement the E2E transition strategy by consolidating inputs from cross functional teams and conducting thorough due diligence, business case development, operating design, knowledge capture and knowledge transfer plans
• Ownership of the Resource & Capacity Model by effective forecasting, planning and prioritizing based on the roadmap and actively assessing impact
• Develop and implement change management strategies to ensure smooth transitions and adoption of new processes by all stakeholders.
• Define and ensure alignment with overall project governance and reporting standards. Implement internal and external governance strategies (risks, issues, communication, compliance, controllership, knowledge management, people, reporting) to ensure a zero surprise environment throughout the project cycle.
• Lead in process improvement, project management or technology development and testing across multiple teams and or divisions
• Analyse and expose ambiguous, complex issues or non-standard issues, identify risks, root causes, and propose future actions, tracking through to resolution
• Assessing productivity & processes related data to identify innovations and/or automation opportunities. Supporting users in developing automation solutions to deliver process improvements and eliminate manual processes.
• Assessing and conducting market research for solutions to keep relevant and up to date and drive the digital strategy and process transformation initiatives.
• Strong collaborator with key relationships; technology partners, transformation partners, within the business operations and external ecosystem Provide leadership across the operations organisations to implement and mature agile ways of working.

JOB FACTORS / REQUIREMENTS :

Qualifications:

• Bachelors degree in business administration, Management, or a related field. Preferred Masters degree or
• MBA. Professional Certifications (Include any specific Certifications needed to do the job)
• Click or tap here to enter text. Experience (Clarify the minimum years of total work experience and other relevant work experience required to be able to perform the job)
• 15+ experience, with minimum 8 years in digital consulting or project management including exposure to at least one digital deployment or transformation project in Retail
• Extensive project management and active transitions experience within BPO/ Captive Shared Services Center environment
• Expertise delivering products, projects or technology applications
• Extensive knowledge of the product development life cycle, design and data analytics
• Strong experience with Design Thinking & Ideation
• Human Capital OD - JD
• Knowledge of performing operational efficiency assessments and solution design
• Experience in using data and metrics to determine and drive improvements
• Proficiency in MS Office and business management software Communication and Relation
• Internal: Business teams, Procurement, Central Projects team, HR, Tax & Finance, Legal, IT
• External: Vendors Key Competencies (critical competencies and behaviours that should be demonstrated to achieve satisfactory performance and meet expectations of how this job should be performed)
• Leadership: Proven ability to lead a team of experienced transition and transformation experts
• Strategic and outcome-focused client interactions, building positive relationships though project/ change/ risk-based conversations
• Cost Management: accountability for project costs and on-time delivery
• Communication: excellent communicator with the ability to confidently hold engaging and impactful conversations to achieve defined outcome
• Innovation mindset and interest in strategic developments across the retail sector
• Flexibility and adaptability in a dynamic environment
• Detailed oriented with analytical mindset and problem-solving skills.
• Strategic thinking and leadership
• Commercial acumen and budget management
• Customer focus and relationship management
• Problem-solving and decision-making
• Communication and negotiation skills
• Click or tap here to enter text.