Implementations And Professional Services Support
4 days ago
eInvoice Data Feed and Integration Support Receive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations data feeds and authentication errors Troubleshoot and resolve common eInvoice specification issues including rejected invoice files and transmission failures Investigate and correct file-processing issues-such as missing files delayed jobs and incomplete or failed runs-by reviewing logs directories and schedules Analyze and resolve Single Sign-On SSO problems including token failures metadata mismatches and user authentication errors Review and troubleshoot Data Feed and API file transfers determining whether issues originate on the customer side integration side or system side Collaborate with Professional Services Support and DevOps teams to escalate system defects configuration inconsistencies or recurring data-flow issues Documentation Communication SLA Management Document each issue resolution and root cause clearly in Jira for visibility to Support CSMs Project Managers and Senior Project Managers Communicate resolution steps and outcomes to the Support Team or CSM ensuring updates are reflected in project documentation Maintain SLA-based response and resolution targets for Professional Services support tickets Identify recurring issues and recommend preventive process or automation improvements to reduce repeated incidents ServiceChannel Configuration Data Management Receive project documentation locations notes assets users and roles from the Project Manager or Senior Project Manager and prepare data for upload to ServiceChannel Create and manage configurations in the ServiceChannel platform-via UI or data templates-including Locations and location notes Asset types and assets Trades categories and priorities Statuses and GL codes Configure and load Preventive Maintenance PM services and frequencies using templates or UI-based methods Validate and correct template data to ensure accurate loading and alignment with project requirements Troubleshoot and resolve data-load or configuration errors by reviewing logs reconciling discrepancies and applying corrective fixes Exercise sound judgment to independently resolve template data or UI issues without recurring escalation to the Project Manager Work Order Management Reporting Support work-order remapping efforts by updating existing work orders when trades categories or priorities are updated Provide load results logs and configuration status updates to the Project Manager after each update cycle Maintain version control and complete documentation for all configuration activities Cross-Functional Collaboration Partner with Project Managers Senior Project Managers and other team members to ensure project timelines dependencies and deliverables are consistently met English proficiency Strong functional understanding of SaaS integrations and basic troubleshooting methodologies 2 years in a customer-facing technical or support role focused on integrations APIs or data feeds Familiarity with eInvoice file structures CSV XML JSON and ability to read or validate logs Experience troubleshooting Single Sign-On configurations SAML SCIM Okta Azure AD Ability to prioritize and manage multiple support cases simultaneously
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Bengaluru East, Karnataka, India Fortive Full timeDescriptionRoles and ResponsibilitiesReceive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations, data feeds, and authentication errorsTroubleshoot and resolve common eInvoice specification errors, rejected invoice files, and transmission failuresInvestigate and correct file processing issues...
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Bengaluru East, Karnataka, India Fortive Full timeDescriptionRoles and Responsibilities:eInvoice, Data Feed, and Integration SupportReceive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations, data feeds, and authentication errors.Troubleshoot and resolve common eInvoice specification issues, including rejected invoice files and transmission...
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Bengaluru East, Karnataka, India ServiceChannel Full timeRoles And ResponsibilitieseInvoice, Data Feed, and Integration SupportReceive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations, data feeds, and authentication errors.Troubleshoot and resolve common eInvoice specification issues, including rejected invoice files and transmission...
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Implementation Specialist
2 weeks ago
bangalore, India Angel and Genie Full timeRole: Senior Implementation Engineer Experience- 9-14 years Budget- 35 LPA EDI Implementation mandatory Night shift- 6:30pm to 3:30am Looking for a Senior Implementation Engineer to join our Professional Services team to provide implementation and consulting services to our customers. Ideal candidates possess must possess good knowledge on working with...
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Professional Services Engineer
2 days ago
Bangalore, Karnataka, India Fortive Full timeReceive Jira tickets from Professional Services containing eInvoice specifications data feed requirements error handling rules or integration notes Build end-to-end eInvoice configurations including spec creation preprocessing rules error conditions special cases and file-handling logic Create and validate email notifications for eInvoice workflows and...
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Implementation Specialist
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Angel and Genie Full timeRole: Senior Implementation Engineer Experience- 9-14 yearsBudget- 35 LPAEDI Implementation mandatoryNight shift- 6:30pm to 3:30amLooking for a Senior Implementation Engineer to join our Professional Services team to provide implementation and consulting services to our customers. Ideal candidates possess must possess good knowledge on working with EDI/B2B...
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Support Professional
1 week ago
bangalore, India beBeeTechnical Full timeHelp Desk SpecialistWe are seeking an experienced Help Desk Specialist to join our team. As a key member of our customer-facing support group, you will be responsible for providing exceptional technical service and ensuring top-notch system delivery.Key Responsibilities:Act as the primary point of contact for customers, providing timely and accurate...
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Professional Services Operations Lead
2 weeks ago
Bangalore, Karnataka, India Rubrik Full timeJob Summary About The Team Rubrik Professional Services transforms possibilities into outcomes Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology Drawing on our unparalleled product expertise and customer experiences we collaborate with the customer to identify and address technical challenges improve...
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Service Management Professional
22 hours ago
bangalore, India beBeeFreshService Full timeITSM Service Delivery ProfessionalWe are seeking an experienced IT service management professional to take ownership of our Freshservice platform.Key Responsibilities:Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other...
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTION AWS Sales Marketing and Global Services SMGS is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector The Amazon Web Services Professional Services ProServe team is seeking a skilled Delivery Consultant to join our team at...
