Store Manager

6 hours ago

Thane India AjnaLens Full time

Job Description

Namaskaram

We are seeking a Store Manager who is more than just an operations lead; someone who inspires, trains, and develops the team to deliver exceptional customer experiences. The ideal candidate will not only manage day-to-day store performance but will also train staff personnel, conduct market and customer research, and implement continuous improvement initiatives.

This role requires a balance of operational excellence, people leadership, and strategic thinking to ensure the store becomes a benchmark for both sales and service.

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Top 3 Daily Tasks:

- Lead and coach staff through daily briefings, training freshers, and performance check-ins.
- Oversee store operations, ensuring smooth workflow, stock availability, and adherence to visual and service standards.
- Engage with customers on the floor, handling queries, gathering feedback, and ensuring an exceptional in-store experience.

Minimum Work Experience Required:

- 5+ years of progressive retail experience(consumer tech), with at least 1 year in a managerial or supervisory role.
- Proven track record in training and developing teams in a retail or customer-facing environment.
- Strong analytical skills for interpreting performance data and customer insights.
- Excellent communication, leadership, and interpersonal skills.
- Experience working with or understanding technical products is essential.

Top 5 Skills You Should Possess:

- Strong communication and interpersonal skills to engage with diverse on-ground teams.
- Ability to simplify and explain technical concepts to non-technical audiences.
- Experience in training delivery, whether one-on-one or in group formats.
- Proficiency in documentation ability to write SOPs, training content, FAQs, etc.
- Capable of conducting performance analysis, customer research, and deriving actionable insights.

What You'll Be Expected to Do:

- Lead, train, and mentor store staff to achieve sales targets, deliver excellent service, and maintain brand standards.
- Oversee daily store operations, ensuring smooth workflows, accurate inventory management, and compliance with SOPs.
- Conduct customer engagement activities, gather feedback, and use insights to enhance the in-store experience.
- Monitor and analyze store performance metrics to identify improvement areas and implement corrective actions.
- Conduct market and competitor research to inform promotional strategies and optimize product offerings.

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