Store Manager

2 days ago


Thane, India AjnaLens Full time

Namaskaram


We are seeking a Store Manager who is more than just an operations lead; someone who inspires, trains, and develops the team to deliver exceptional customer experiences. The ideal candidate will not only manage day-to-day store performance but will also train staff personnel, conduct market and customer research, and implement continuous improvement initiatives .


This role requires a balance of operational excellence, people leadership, and strategic thinking to ensure the store becomes a benchmark for both sales and service.


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Top 3 Daily Tasks:


  • Lead and coach staff through daily briefings, training freshers, and performance check-ins.
  • Oversee store operations, ensuring smooth workflow, stock availability, and adherence to visual and service standards.
  • Engage with customers on the floor, handling queries, gathering feedback, and ensuring an exceptional in-store experience.


Minimum Work Experience Required:


  • 5+ years of progressive retail experience(consumer tech), with at least 1 year in a managerial or supervisory role.
  • Proven track record in training and developing teams in a retail or customer-facing environment.
  • Strong analytical skills for interpreting performance data and customer insights.
  • Excellent communication, leadership, and interpersonal skills.
  • Experience working with or understanding technical products is essential.


Top 5 Skills You Should Possess:


  • Strong communication and interpersonal skills to engage with diverse on-ground teams.
  • Ability to simplify and explain technical concepts to non-technical audiences.
  • Experience in training delivery, whether one-on-one or in group formats.
  • Proficiency in documentation – ability to write SOPs, training content, FAQs, etc.
  • Capable of conducting performance analysis, customer research, and deriving actionable insights.


What You’ll Be Expected to Do:


  • Lead, train, and mentor store staff to achieve sales targets, deliver excellent service, and maintain brand standards.
  • Oversee daily store operations , ensuring smooth workflows, accurate inventory management, and compliance with SOPs.
  • Conduct customer engagement activities , gather feedback, and use insights to enhance the in-store experience.
  • Monitor and analyze store performance metrics to identify improvement areas and implement corrective actions.
  • Conduct market and competitor research to inform promotional strategies and optimize product offerings.

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