Traning And Quality

3 weeks ago


Mumbai, Maharashtra, India VCATCH Full time

Company OverviewVCATCH is a leading force in the BPO industry operating with Six-Sigma standards and a management team boasting decades of experience While our core expertise lies in BPO services we have diversified into industries such as Ed-tech E-commerce FMCG Real Estate and more Based in Bangalore VCATCH offers cutting-edge call center services designed to enhance your ROI effectively Our team of 51-200 employees is committed to providing cost-effective solutions tailored to your business needs Learn more at Job OverviewWe are seeking a motivated Junior-level professional to join our team in the role of Training and Quality This full-time contract-to-hire position is available in Mumbai Pune Hyderabad and Bangalore Urban locations With at least 1 year and up to 3 years of relevant experience the ideal candidate will play a pivotal role in enhancing the skills and effectiveness of our team while maintaining quality service in line with industry standards Qualifications and Skills Must possess strong call auditing skills for effective performance monitoring Mandatory skill Experience in planning and conducting training sessions to enhance team capabilities Mandatory skill Proven expertise in unsecured loans to drive comprehensive understanding and advisement Mandatory skill Capability in analyzing feedback to adjust practices and improve service quality Experience in collections and debt recovery ensuring efficient and effective debt management Knowledge in developing training materials that are both effective and engaging Ability to identify training needs and create strategic development programs Excellent communication and presentation skills to convey information clearly and effectively Roles and Responsibilities Conduct regular call audits to ensure adherence to quality standards and compliance Must be willing to travel along with the field executives for effective experiential training Develop and implement training modules tailored to team needs and industry developments Facilitate interactive training sessions to improve performance and service delivery Analyze and report on feedback to management for continuous improvement opportunities Collaborate with various teams to ensure cohesive learning and growth strategies Evaluate individual and team performance through effective audits and reporting Maintain up-to-date knowledge of industry developments to inform training content Contribute to strategic planning and development of training programs aligned with company goals


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