
US insurance Quality Assurance
4 days ago
Role & responsibilities
- To maintain Accuracy/Quality as per the standards agreed by the Business Unit for all SAFR reviews
- To manage workload/ volumes and delivery expectations as per business requirement
- To develop a sound understanding of the business process the reviews are conducted for.
- To maintain and update the centralized inbox and tracking database regularly
- To maintain detailed records of communication with all parties, including changes being made on the
- Extreme focus on quality with the understanding of the financial/legal implications
- To draw Leadership attention to anomalies within the process
- Active participation in all interactions (Team huddles, stakeholder discussions, etc.)
- To work within the regulatory requirements as needed within the organization
Top 5 Competencies
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Influencing Stakeholders
- Adapting to Change
Skills
- Good verbal and written communication skills
- Logical thinking skillset is a must
- Ability to learn new processes and systems, also should have the ability to adapt to changes
- Ability to prioritize and organize tasks, work within stiff timelines
- Ability to work independently and as part of a team
- Extreme competence in comprehension
- S intermediate level for MS-Office Suite
Knowledge:
- Knowledge of Insurance Products and Brokerage business.
- Prior experience working in a quality environment
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