US insurance Quality Assurance

2 days ago

Mumbai, Maharashtra, India WTW Global Delivery And Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • To maintain Accuracy/Quality as per the standards agreed by the Business Unit for all SAFR reviews
  • To manage workload/ volumes and delivery expectations as per business requirement
  • To develop a sound understanding of the business process the reviews are conducted for.
  • To maintain and update the centralized inbox and tracking database regularly
  • To maintain detailed records of communication with all parties, including changes being made on the
  • Extreme focus on quality with the understanding of the financial/legal implications
  • To draw Leadership attention to anomalies within the process
  • Active participation in all interactions (Team huddles, stakeholder discussions, etc.)
  • To work within the regulatory requirements as needed within the organization

Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Adapting to Change

Skills

  • Good verbal and written communication skills
  • Logical thinking skillset is a must
  • Ability to learn new processes and systems, also should have the ability to adapt to changes
  • Ability to prioritize and organize tasks, work within stiff timelines
  • Ability to work independently and as part of a team
  • Extreme competence in comprehension
  • S intermediate level for MS-Office Suite

Knowledge:

  • Knowledge of Insurance Products and Brokerage business.
  • Prior experience working in a quality environment

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