Salesforce Business Analyst

Job Description About Astound Digital At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world's most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary. Job Purpose Business Analyst is a key role in elicitation, analysis, and documentation of business and functional requirements, user stories, use cases and ensuring these ties directly back to business objectives Responsibilities - Analyze and document new and existing business processes to validate a solution that supports project objective(s); - Develop and manage a detailed business and functional requirements; - Provide platform-based recommendations for site enhancements; - Document user stories/use cases to support QA creation of test cases; - Demonstrate a proactive approach at all levels with Developers, QA, and Client; - Map specification and wireframes to illustrate UX/UI interactions; - Facilitate cross-functional meetings to capture requirements; - Manage business-related issues and action item resolution; - Develop process modeling to illustrate end state solution; - Manage user acceptance testing and training documents to support the completed project. Required Skills/qualifications - 3+ years of Coveo experience - 3 and more years of experience as a Business analyst or a similar IT role; - Practical knowledge of SDLC; - Experience in maintaining communication between the business and the team; - Experience as a product owner/proxy product owner; - Good knowledge in the single business domain, insights on several other business domains; - Experience in working with US, UK, European customers. - Agile (Scrum); - Waterfall. - Pre-sale proposal development; - Elicitation techniques; - Modeling and diagramming; - Develop process models; - Business requirements development; - Functional requirements development; - Development of use-cases and user-stories; - Documents specification/wireframe; - Non-functional requirements development; - Communication within and outside the team; - Customer facing; - Time management; - Teamwork; - Business Correspondence (internal/external); - Presentation skills. In this role you will get to Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide Your Skills And Qualifications What we offer in return - Well-structured processes - Knowledgebase of the world's largest ecommerce delivery team - Professional training and certifications - Off-the-Charts Career Growth: lear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing - Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans - Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide Why work for Astound Digital Whether you're working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches. Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love