Cluster Optometrist- East

1 day ago

Kolkata West Bengal, India Lenskart Full time

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail He she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms Responsibilities Store Visit Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores In Store Duty Act as a Mentor and Coach to Fresher Optometrists Help them with Sales Pitch Technical Dispensing Guidance Troubleshooting Customer Query Handling etc Must also work as a store optometrist during busy hours high sale days or to cover shifts of those who are on leave Check eye test QC drawers Wooqer entries CL expiry merchandise Instrument calibration KMT products etc To ensure the Store NPS is achieved by training troubleshooting tracking detractor and lead by example Manpower To welcome new talent from market conduct interview and on board Initiation Prepare and conduct meetings with respective AOMs to discuss reviews performance or proposals Training For new staff - Undertake regular reviews analyse SOPs such as eye test quality check dispensing contact lens troubleshoot deliver to measure the impact of training on store performance Identify and Train the Store staff to help them achieve their goals Audit Periodically audit their eye test and dispensing performance Team Leader Wear multiple hats of Team leader Bench Senior Consultant Optometrist to support store team Revenue Maximise In-Store Revenue through Optometrists through continuous training periodic reviews increasing number of eye tests done at store and reducing returns Team Work Work as a member of Business Team to accomplish goals and objectives Participate in regional departmental executive operational meeting as appropriate Documentation Maintain documentation and Report daily to PS regional manager on store visit summary Working Hours Same as store shift and as per business needs Must work on weekends and public holidays to support store business Personal attributes competencies Minimum qualification Diploma in Optometry with minimum 3 years of retail experience and a good track record Good Knowledge in Optometry Refraction Eye Wear Products Dispensing and Measurements Must be ready to travel anywhere in India as per Business requirements Passionate about Sales Retail Customer service and Training Good understanding of market and product analysis Must have leadership qualities such as - lead by example coaching motivating great communication and never give up attitude Energy influence 10 x think entrepreneur mind-set etc

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