It Support Agent

Innovation is and will always be the core of SAP Fioneer and it is the promise of why we were spun out of SAP agility innovation and delivery SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands At the heart of it all it is simple We bring financial services to the next level with innovative software solutions and platforms We are helping companies in the financial services industry to achieve speed scalability and cost-efficiency through digital business innovation cloud technology and solutions that cover banking and insurance processes end-to-end A global company with rapid growth innovative people and a lean organization makes SAP Fioneer a place where you accelerate your future Requirements PRODUCT TECHNOLOGY STACK Enterprise Microsoft Azure M365 MDM InTune Kandji SaaS Jira Confluence Miro Figma Keeper Adobe DocuSign Github Hardware Mac Windows Laptops iPhones EXPECTATIONS AND TASKS We are seeking a motivated and customer-focused L1 IT Support Agent to join our IT team and provide first-line technical support in a Microsoft Cloud environment This role is ideal for individuals early in their IT careers who are passionate about cloud technologies and eager to grow within a Microsoft-focused ecosystem Azure Microsoft 365 Intune etc Working times IST UTC 5 5 08 00 - 17 00 - Asia Australia IST UTC 5 5 14 30 - 23 30 - Europe Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends First-Line Support Issue Resolution Deliver initial support for Microsoft 365 EntraID Intune Kandji and Teams Resolve common issues with accounts and authentication Escalate complex cases to L2 L3 while maintaining ticket ownership User Device Management Perform basic user admin passwords licenses groups mailboxes Support device setup and compliance via Intune and Kandji Troubleshoot Mac Windows and iPhone hardware Monitoring Documentation Collaboration Monitor service dashboards and respond to alerts Log and manage tickets in Jira Service Management and follow SLAs Maintain knowledge base articles in Confluence Work with internal teams to improve support processes and user experience WORK EXPERIENCE 2 years of experience in IT support with experience in Microsoft cloud environments Familiarity in Microsoft 365 Outlook Teams SharePoint OneDrive and EntraID Experience supporting both macOS and Windows environments including iOS device support Hands-on experience with ITSM platforms ideally Jira Service Management Strong organisational problem-solving and communication skills Ability to work independently and within a team Willingness to learn and adapt in a fast-paced environment Benefits BENEFITS BENEFITS You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector This is an environment where you can have it all - the agility enthusiasm and dynamism of a start-up combined with the established expertise solid market presence and extensive customer network of a more established organisation At SAP Fioneer you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box bring new ideas to the table and challenge the status quo You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing As an employee you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit We offer pension plans and life insurance for financial security Our health and wellbeing benefits include private medical insurance wellness cover and an employee assistance program Additionally our mobility benefits vary based on seniority level and include company car benefits and transportation assistance Furthermore we provide additional perks such as celebration rewards a jubilee program and a meal program SAP FIONEER DIVERSITY COMMITMENT SAP Fioneer believes in the power of innovation that each employee brings and would like to leverage the qualities and appreciate the unique competencies that each diverse person brings to the company