Customer Support Engineer

6 days ago

Bengaluru, Karnataka, India Fenyes Engineered Technology Full time ₹ 2,00,000 - ₹ 6,00,000 per year

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers.

We have an immediate opening for a Technical Assistance Agent. (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries.

Essential Duties & Responsibilities

  • Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology.
  • Capture full call details & resolution using call handling database.
  • Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.
  • Maintain and work with in assigned department metrics.
  • Assist with supporting customers and documenting data for market analytics.
  • Help customers trouble-shoot technical situations and provide solid technical advice.
  • Develop strong product knowledge on Trico Group products and uses
  • Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements.
  • Other duties and projects as assigned.

Education, Experience, and Skills

  • Mechanical/ Production Engineering degree.
  • Strong automotive knowledge required mechanic or technician work experience
  • Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage.
  • Proficient keyboarding skills required
  • Proficiency in using basic computer programs like excel and other database tools
  • Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus.
  • Possess skills in on-line database platforms.
  • Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.
  • Be hardworking and motivated
  • US time zone : 5.30 pm. It works from the office.
  • Available to work one part-time Saturday per month

  • Customer Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Unicom Infotel Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Engineer located in Bengaluru. The Customer Support Engineer will be responsible for providing customer support, troubleshooting technical issues, and delivering technical support. This role also involves field service, including...

  • Customer Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Your RoleAs a Systems Engineer with development skills, you will play a key role in supporting and enhancing customer systems, particularly HBC+ and ALNA. Youll work closely with cross-functional teams to analyse system behaviour, identify patterns, and develop dashboards using Splunk. Your curiosity and autonomy will be essential in mastering complex...

  • Customer Support Engineer

    1 hour ago

    Bengaluru, Karnataka, India Eagle Information Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job SummaryThis job is for a Field Engineer for our company's office in Bangalore. The candidate will provide hardware support for Desktops, Laptops and Printers installed at our customer's premises in Bangalore and nearby cities.Key Skills RequiredDesktop, Laptop, and Printer RepairFault diagnosisTroubleshooting and faulty parts replacementInstallation &...

  • Customer Support Engineer

    6 days ago

    Bengaluru, Karnataka, India First Brands Group, LLC Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    First Brands Group, LLCis the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...

  • Aerospace Customer Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Aerospace Customer Support EngineerGood understanding of A/C functioning , experience in MRO or airline, or experience in design office on operational systems"Good understanding of Airline operating and maintenance environment.Experience in the Propulsion Fuel APU Air System domainKnowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering...

  • Technical/Customer Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SkillPad Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Requirement:2+ years of experience in a customer-facing technical or consulting role, or L2 Support, or Application SupportBasic knowledge of Web-based applications, various browsers,  HTML  DOM, and CSS.Basic understanding of cross-browser manual and automation testingExcellent presentation and communication skills (both virtual and in-person)Bachelor's...

  • Senior Customer Support Engineer

    7 days ago

    Bengaluru, Karnataka, India Incorta Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform...

  • Customer Support Engineer

    4 days ago

    Bengaluru, Karnataka, India h2o Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Founded in 2012, is on a mission to democratize AI. As the world's leading agentic AI company, converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. Its open-source technology is trusted by over 20,000 organizations worldwide - including more than half of the...

  • engineer-technical customer support

    2 hours ago

    Bengaluru, Karnataka, India Evolute Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Bengaluru, Karnataka, IndiaJob posted on10/10/2025LocationBangaloreFunctionalN/ADepartmentSoftware SolutionsDesignationEngineer-Technical Customer SupportEntityEvolute Fintech Innovations Private LimitedOpenings Valid Till10/11/2025Company DescriptionWebsite Link: Our expertise in embedded engineering, identity solutions & biometric authentication devices,...

  • Senior Customer Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Incorta Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform...