Aerospace Customer Support Engineer

7 days ago

Bengaluru, Karnataka, India Capgemini Full time

Aerospace Customer Support Engineer

  • Good understanding of A/C functioning , experience in MRO or airline, or experience in design office on operational systems"
  • Good understanding of Airline operating and maintenance environment.
  • Experience in the Propulsion Fuel APU Air System domain
  • Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions
  • Experience with the following tools will be an advantage: Tech Request, , Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.
  • Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.
  • Good knowledge of MS Office suite.English: Advanced level (written and spoken);
  • Overall 2 to 5 years of Experience

Your role:

In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues.

The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.

Within this context the activity will focus on:

  • Analyzing and answering daily queries from customers on ALL Airbus civil A/C;
  • Agree on a resolution deadline with the customer and define a resolution strategy;
  • Anticipating recurring queries;
  • Developing a collaborative network with internal and external contributors;
  • Provide solutions in collaboration with the customer for a safe operation environment.
  • To constantly perform operational assessments of the Airbus fleet and raise actions;
  • Capitalizing the In-Service experience into innovative solutions, for better support and optimization;
  • Building the team of tomorrow.

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