Production Services Specialist Ii

About US At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world We re devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview CTO part of the Global Technology Operations organization consists of more than 6 600 employees worldwide With a presence in more than 35 countries TI designs builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank TI delivers industry-leading infrastructure products and services to the company s employees customers and clients around the world ISO 8583 Payment processing for Merchant Services Unix Splunk Dynatrace Production support knowledge on Merchants or Payments Domain AWS will be added advantage Responsibilities You will be responsible for support of applications relative to Merchant Payment industry Cards POS Terminal and transaction processing protocols i e ISO 8583 fixed length message formats etc As a Support Engineer you can look forward to Supporting card transactions for Visa MC AMEX DISC Analyzing transaction failures and make recommendations to improve application reliability and quality support processes practices and procedures Making strong technical decisions and complete tasks assignments under limited supervision Recognizing problems that need further investigations seeking assistance when needed and demonstrating initiative and self-motivation Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues Assisting the team in devising new support processes and ensure their implementation as per company policy Requirements Education Any Graduation in Engineering Science Post Graduate Experience Range 8 to 10 years Foundational Skills Extensive experience in supporting payment gateway or processor for Merchant Services Standards - ISO 8583 message standard and its versions for different card networks like Visa MC Discover Amex from Merchants gateway E-commerce Hosted Payment Pages Secure Acceptance Recurring and Tokenized payments Knowledge of payment modules of SPreedly Shopify Recurly Netsuite E-signature services like Docusign rightSignature Mobile Payments Apple Pay Google Pay Point of Sale Technologies NCR PAX REST APIs VISA Developer APIs Fraud and Transactional Risk Management concepts Technologies Linux - Scripting - python shell Tools - Grep awk netstat pstat free vmstat Networking cacti SQL - Oracle preferred Programming Language Java enterprise JBOSS C Python Desired Skills Networking - Cacti Python Server Administration experience would be a plus to compliment the card industry experience Administration of tools relative to Payment industry Cards ATM POS Terminal and transaction processing protocols Work Timings 11 30AM to 8 30PM Job Location Hyderabad