Field Engineer

Date Posted 2025-08-22 Country India Location A-1 Aroma Gardens S R M Road Lisie Junction Ernakulum Kochi 682018 India - Field Engineer Electrical - KERALA AND MAGLORE BRANCH Company Otis Elevator Company Position Overview Otis the global leader in elevator and escalator manufacturing service and modernization is seeking a Field Engineer Electrical to strengthen our on-site technical support team In this hands-on role you will provide expert assistance at customer locations with a focus on electrical diagnostics callback resolution system enhancements and Root Cause Analysis RCA By leveraging your technical expertise you will help uphold Otis s commitment to safety operational reliability and exceptional customer experiences Key Responsibilities Perform in-depth electrical diagnostics on elevator systems including controllers variable frequency drives safety circuits and network communication protocols Review callback trends and quality feedback identify recurring issues and implement targeted corrective and preventive strategies Lead Root Cause Analysis RCA investigations for electrical component failures and develop permanent corrective actions Support installation crews and site personnel in resolving complex technical challenges during setup and commissioning Execute Product Upgrade Instructions PUIs validate their effectiveness on-site and ensure seamless integration Investigate component failures document findings and provide actionable insights to manufacturing and R D teams Deliver hands-on training and mentorship to field technicians enhancing their electrical troubleshooting skills Collaborate with quality engineering and customer service teams to address high-priority issues and optimize system performance Ensure strict compliance with Otis safety standards quality procedures and industry regulations Qualifications Skills Bachelor s Degree or Diploma in Electrical or Electronics Engineering or a related field 5-8 years of practical experience in elevator or escalator maintenance installation or commissioning Strong knowledge of elevator controls including microprocessor controllers motor drives CAN bus serial communication and safety mechanisms Proficiency with diagnostic tools including multimeters oscilloscopes specialized software and elevator-specific equipment Proven ability to analyze callbacks implement preventive measures and prepare RCA reports Excellent communication and reporting skills for technical documentation and stakeholder interaction Demonstrated ability to train and mentor field staff improving technical competency across teams Commitment to Otis core values Safety Quality Customer Focus and Continuous Innovation Key Competencies Advanced Electrical Diagnostics Root Cause Analysis Callback Trend Analysis Quality Improvement Product Upgrade Implementation Validation Component Failure Investigation Reporting Technical Training Field Mentorship Safety Protocol Enforcement Regulatory Compliance Customer-Centric Problem Solving Collaboration Apply today to join us and build what s next If you live in a city chances are we will give you a lift or play a role in keeping you moving every day Otis is the world s leading elevator and escalator manufacturing installation and service company We move 2 billion people every day and maintain approximately 2 2 million customer units worldwide the industry s largest Service portfolio You may recognize our products in some of the world s most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers We are 69 000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company When you join Otis you become part of an innovative global industry leader with a resilient business model You ll belong to a diverse trusted and caring community where your contributions and the skills and capabilities you ll gain working alongside the best and brightest keep us connected and on the cutting edge We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs Today our focus more than ever is on people As a global people-powered company we put people - passengers customers and colleagues - at the center of everything we do We are guided by our values that we call our Three Absolutes - prioritizing Safety Ethics Quality in all that we do If you would like to learn more about environmental social and governance ESG at Otis click Become a part of the Otis team and help us Buildwhatsnext Otis is An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law To request an accommodation in completing an employment application due to a special need or a disability please contact us at careers otis com Privacy Policy and Terms Click on this to read the Policy and Terms