Service Engineer

19 hours ago

Kochi Kerala, India EssilorLuxottica Full time

Widen Your Horizons Join the Next Chapter of Your Career At EssilorLuxottica we are committed to empowering our people to grow and succeed This is your opportunity to take your career to the next level embrace new challenges and continue making a difference We work for a brighter future thinking today about the world of tomorrow Don t miss the chance to shape your FutureInSight with us Position Title Service Engineer Senior Service Engineer Reporting to Head - Instruments business South Asia Department Function Essilor Instruments Business Unit EIPL Position Summary - Purpose and Objectives of the Role Field Service Engineer is responsible for frontline engineering Technical support customer satisfaction and service revenues across the assigned territories and or assigned customers customer segments reporting functionally to the Area regional service manager Main Focus and Key Areas of Responsibilities Main focus and key areas include Frontline engineering and product support Product demonstrations Installations Training Maintenance trouble shooting and breakdown services Customer satisfaction Shortest response times First time Problem solving shortest resolution times lowest cost per service visit Friendly and productive relationships with customers and related stakeholders Service Revenue generation Annual service contract targets Consumables sales in existing users Sales contribution Actively coordinate with cross functional sales teams for lead generation in the territory Compliance to the company norms and standards of customer support compliance to reporting Candidate Profile Knowledge Experience Divisional or BU Experience Should have worked with medical devices primarily and with customers on the field Experience Track Record 1 to 3 years of total experience Exposed to medical devices trouble shooting and servicing Field working experience is desirable or should have the flair for travel and meeting customers on field Industries Experience One or more of the following Medical device Optical Opthal Electro-Mechanical devices Geographical Experience Exposure to any one or more of Tamilnadu Kerala AP Telangana Karnataka Management Experience Not required Qualifications Education Qualification Certification A Diploma or a bachelors degree in Engineering Electronics Electrical Mechanical - with exposure to electromechanical devices Language Proficiency in English Hindi and local language Multilingual will be advantage Pre-requisites and Next Career Steps Psychometrics Behavioural Traits Demonstrates high energy sense of urgency speed in delivering customer support Quick learning ability Should love travelling at short notice Goal driven and result oriented Highly compliant to the processes and engineering functions with ability to replicate the compliance in the team Extremely customer focused Our Diversity Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees We celebrate diversity and provide equal opportunities to all regardless of race gender ethnicity religion disability sexual orientation or any other characteristic that makes us unique

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