
Service Technician
7 days ago
**For an Kerala's Leading Home Automation Company**
**Responsibilities**
- Taking ownership of customer complaints reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.
- Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.
- Ensure all complaints are properly logged.
- Prioritize and manage several open complaints at one time.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Any task assigned by management.
**Requirements**:
- Bachelor’s degree in electrical engineering, computer science, or a related field.
- 1+ years of experience in Home / Hotel / Hospital / Industrial automations or CCTV related security products service engineers.
- Strong knowledge of home automation systems, protocols, and standards
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
**Education**:Degree
**Experience**: Freshers / 1+ Years
**Salary**: ₹15000 - ₹25000
**Location**: Kochi
** Immediate Joining **
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Service Technician: 1 year (preferred)
- Home / Hotel / Hospital / Industrial automations or CCTV: 1 year (preferred)
Work Location: In person
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