Service Technician

3 days ago

Kochi Kerala, India ScalingUpWork Full time

**For an Kerala's Leading Home Automation Company**

**Responsibilities**
- Taking ownership of customer complaints reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.
- Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.
- Ensure all complaints are properly logged.
- Prioritize and manage several open complaints at one time.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Any task assigned by management.

**Requirements**:

- Bachelor’s degree in electrical engineering, computer science, or a related field.
- 1+ years of experience in Home / Hotel / Hospital / Industrial automations or CCTV related security products service engineers.
- Strong knowledge of home automation systems, protocols, and standards
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

**Education**:Degree

**Experience**: Freshers / 1+ Years

**Salary**: ₹15000 - ₹25000

**Location**: Kochi

** Immediate Joining **

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service Technician: 1 year (preferred)
- Home / Hotel / Hospital / Industrial automations or CCTV: 1 year (preferred)

Work Location: In person

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