▷ [Apply Now] Senior Operations Manager - Residential

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Key Responsibilities Oversee daily operations and management of a portfolio of 15-18 residential properties Develop and implement operational policies procedures and service level agreements Lead and manage a team of property staff including maintenance personnel security and other service providers Ensure compliance with all relevant regulations building codes and health and safety standards Monitor and control operational budgets identifying cost-saving opportunities while maintaining quality standards Coordinate with internal teams for preventive maintenance repairs and capital improvement projects Manage tenant resident relationships addressing concerns and resolving issues promptly Conduct regular property inspections to ensure high standards are maintained Analyze operational data and prepare comprehensive reports for stakeholders Implement sustainability initiatives and energy-efficient practices across properties Liaise with contractors vendors and service providers to ensure service quality Provide technical oversight for building systems including HVAC electrical plumbing and mechanical systems Required Qualifications Bachelor s Degree in Electrical or Mechanical Engineering Minimum 5 years of experience as a Property Manager specifically in residential buildings commercial experience considered as secondary qualification Proven experience in managing properties in an Integrated Property Control IPC environment Strong technical understanding of building systems electrical infrastructure and mechanical equipment Ability to review and understand technical drawings specifications and maintenance protocols Demonstrated leadership skills with experience managing operational teams Excellent financial acumen with budget management experience Strong negotiation and vendor management skills Proficiency in property management software and MS Office suite Preferred Qualifications Professional certification in property or facility management Experience with sustainability initiatives and green building practices Knowledge of relevant local property laws and regulations Experience with tenant retention strategies and customer service excellence Background in implementing technology solutions to improve property operations Experience with BMS Building Management Systems and smart building technologies Skills Attributes Technical problem-solving abilities and engineering mindset Strong analytical skills to evaluate building system performance and efficiency Exceptional attention to detail in both technical and administrative matters Strong communication and interpersonal skills with ability to explain technical concepts clearly Ability to multitask and prioritize in a fast-paced environment Customer-focused mindset with emphasis on service excellence Self-motivated with ability to work independently and as part of a team Data-driven approach to decision-making and operational improvements Working Conditions Regular travel between properties within the assigned portfolio Flexible working hours may be required to address emergency situations May include some weekend or after-hours availability for emergency response If you re an experienced residential property professional with a strong technical background in electrical or mechanical engineering looking for your next challenge in a dynamic environment we invite you to apply for this opportunity to lead our residential operations team Location On-site -Mumbai MH Scheduled Weekly Hours 40 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL