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Customer Service Intern
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Customer Service Intern
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Customer Service Specialist
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Customer Service
4 weeks ago
Key Objective of the Job xc2xb7 Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys xc2xb7 Proactively understanding customer needs and cross- selling multiple products as per the requirementsxc2xb7 Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team xc2xb7 Execute all activities campaigns as planned by the respective Digital Sales Managerxc2xb7 Displaying customer centricity by executing all customer interface processes within defined timelines Collaboration with various internal external teams Contact Center Internal Business teams Aggregators to ensure timely service to all customers seeking a mortgage productMajor Deliverables xc2xb7 Meet exceed business targets in terms of profitability optimum product mix and quality of sourcingxc2xb7 Should prove to be the one-point contact for all financial needs for his her customerxc2xb7 Zero error in adherence to policies and systems as specifiedxc2xb7 Quality of files sourced should be as per specified guidelinesxc2xb7 Forging targeted number of client relationships within the agreed timelinesxc2xb7 Meet exceed customer acquisition targetsxc2xb7 Timely update for all leads shared by Internal External stakeholders xc2xb7 Meeting sales targets for HL products in the assigned territoryxc2xb7 Ensuring the customer satisfaction matrix is met for all client relationshipsxc2xb7 Timely MIS reporting to all concerned xc2xb7 Clear the certification examination within specified timelinesSpecialized job competencies xc2xb7 Knowledge about all financial products like Home Loans Mortgagesxc2xb7 Knowledge about statutory compliance local market proceduresxc2xb7 Knowledge about legal agreement reviews Data Uploads across SFDC Ability to crunch large data present the same for opportunity sizing xc2xb7 Excellent communication and presentation skills - Should be able to talk and convince both internal and external stakeholders execute actionable s in a timely manner Graduate YesMasters Postgraduate Optionalxc2xb7Desired Experience Minimum 1- 2 years experience in Offline Online Channel Home Loan Affordable Housing Finance salesxc2xb7
