Ent Apps Service Reliability Analyst

Job Description

Job ID 2025-14316 Date posted 04/07/2025 Location Bengaluru, India Category IT

Job Overview

We are seeking a skilled and experienced Service Reliability Analyst to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm infrastructure by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and platform teams to build and maintain robust observability and response processes.

Responsibilities

- Act as the first line of response for all events and incidents associated with the Applications supporting Arm Business operations.
- Assist in onboarding new applications and monitoring capabilities into the SRCs observability stack.
- Support and improve alerting and incident response workflows.
- Automate repetitive tasks to improve efficiency and reduce manual intervention.
- Conduct root cause analysis of incidents and implement preventive measures.
- Management of incidents to suppliers and Arms technical on-call rotas as appropriate.
- To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix.
- Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues.

Required Skills And Experience

- Experience of one or more of observability tools, preferably Dynatrace (Or Datadog, Splunk, Uptrends, Prometheus etc).
- Experience in a scripting or programming languages (e.g., Python, PowerShell, Java,.NET, Node.js, Ansible or JavaScript).
- Awareness of Enterprise/ SaaS platforms like SAP, Salesforce, Databricks, MuleSoft etc.
- Proficient in ticket management via an ITSM platform such as ServiceNow.
- Exposure to supporting infrastructure across cloud and on prem solutions for more than one of the following technical areas server, storage, virtualisation or associated engineering platforms.
- Willingness to learn new skills and technologies as the SRC increases its scope of responsibility.
- Effective communicator within a team with a proactive approach and personal accountability for outcomes.
- Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.

Nice To Have Skills And Experience

- Experience creating or managing automation for repetitive tasks or configuration.
- Curiosity about automation and DevOps practices.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email

Hybrid Working at Arm

Arms approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the teams needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and dont discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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