Service Reliability Infra Analyst

Job Description

Job ID 2025-14314 Date posted 16/07/2025 Location Bengaluru, India Category IT

Job Overview

We are seeking a skilled and experienced Service Reliability Advisor to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm infrastructure by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and platform teams to build and maintain robust observability and response processes.

Responsibilities

- Act as the first line of response for all events and incidents associated with our infrastructure and responding to mitigate service impact
- Proactive management of our core server, storage, identity and engineering platforms
- Assist in onboarding new infrastructure and monitoring capabilities into the SRCs observability stack.
- Support and improve alerting and incident response workflows.
- Automate repetitive tasks to improve efficiency and reduce manual intervention.
- Conduct root cause analysis of incidents and implement preventive measures.
- Management of incidents to suppliers and Arms technical on-call rotas as appropriate
- To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix
- Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues

Required Skills And Experience

- Exposure to supporting infrastructure across cloud and on prem solutions for more than one of the following technical areas server, storage, virtualisation or associated engineering platforms
- 13years of hands-on experience in Platform Operations, or Infrastructure Support roles.
- understanding and experience with observability tools managing and optimising an enterprise observability (e.g., Dynatrace, Datadog, Splunk) for real-time monitoring, alerting, and diagnostics.
- Experience in one or more scripting or programming languages (e.g., Python, Java, .NET, Node.js, Ansible or JavaScript).
- Understanding of UAM and IAM across on-Premise OUD LDAP and Azure AD, including fault finding and access issues
- Experience supporting and maintaining Windows and Linux operating systems
- Experience with engineering tools such as Github, Jira, and Confluence
- Adapting to new skills and technologies as the SRC increases its scope of responsibility
- Effective communicator within a team with a proactive approach and personal accountability for outcomes.
- Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.
- Proficient in ticket management via an ITSM platform such as ServiceNow

Nice To Have Skills And Experience

- Exposure to high performance computing or cloud-native services
- Experience creating or managing Ansible playbooks for repetitive tasks or configuration
- Curiosity about automation and DevOps practices

In Return

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [Confidential Information]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and dont discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hybrid Working at Arm

Arms hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the teams needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email

Hybrid Working at Arm

Arms approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the teams needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and dont discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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