Urgent Ent Apps Service Reliability Advisor

Job Description

Job ID 2025-14311 Date posted 04/07/2025 Location Bengaluru, India Category IT

Job Overview

We are seeking a skilled and experienced Service Reliability Advisor to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm Business Critical Applications by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and engineering teams to build and maintain robust observability and response processes.

Responsibilities

- Lead the analysis and resolution of application incidents across platforms including SAP, Salesforce, O365 and Slack
- Work with third parties and application teams to expand monitoring coverage, define alert thresholds, and onboard new applications and services into SRC support.
- Drive proactive monitoring, tuning, and optimization of systems using Dynatrace and other observability tools.
- Identify opportunities to adopt automation to support the AIOPS platform
- Conduct root cause analysis of incidents and implement preventive measures.
- Management of incidents to suppliers and Arms technical on-call rotas as appropriate
- To log all issues in the Service Management Tool and handle them to completion within EIT service levels and quality criteria matrix
- Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues

Required Skills And Experience

- 36 years of hands-on experience in `applications operations, development or Support roles.
- Strong experience with observability tools preferably Dynatrace (Or Datadog, Splunk, Uptrends, Prometheus etc) for real-time monitoring, alerting, and diagnostics.
- Proficiency in one or more scripting or programming languages (e.g., Python, Java, PowerShell, .NET, Node.js, Ansible or JavaScript).
- Practical knowledge of application automation, including writing and maintaining playbooks.
- Proficient in ticket management via an ITSM platform such as ServiceNow
- Experience leading incident response, driving service restoration and coordinating root cause analysis.
- Effective communicator within a team with a proactive approach and personal accountability for outcomes.
- Ability to analyse incident patterns and metrics to proactively recommend reliability improvements.

Nice To Have Skills And Experience

- Experience working with enterprise Business applications such as SAP, Salesforce etc
- Experience within a technical monitoring and alerting toolset.
- Experience of supporting SaaS platforms such as Slack, Office 365 and Zoom.
- Experience in developing an APM/Observability platform.
- Background in automation and DevOps practices

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email

Hybrid Working at Arm

Arms approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the teams needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and dont discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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