
Urgent: Advisor
2 weeks ago
About Kolo
Kolo is on a mission to make home-building homeowner-centric.
We are a B2C hyperlocal marketplace transforming how Indians build and design homes. Focused on high-ticket, once-in-a-lifetime purchases, Kolo is not just another commerce platformwe&aposre a guidance engine, empowering homeowners with the right information, advisors, and decisions throughout their construction and interiors journey.
Today, we&aposre growing rapidly with strong customer love and market traction. If youre excited about working at the intersection of technology, commerce, and consumer behaviour in a $ 200 B+ industry, this is your chance
Responsibilities
- Handle multiple clients with diverse requirements, providing tailored advice and solutions.
- Conduct online meetings to understand user needs and preferences.
- Prepare detailed reports to enhance the overall customer experience.
- Allocate the right resources to meet customer needs effectively.
- Coordinate and assist programs with the Lead Advisor to ensure smooth operations.
- Ensure timely reporting, follow-ups, and consistent client support.
- Own and drive site visits to meet conversion targets.
Requirements
- Education: Interior Design/Architectural background.
- 2-3 years of experience in the home construction industry in a client-facing role.
- Strong communication and problem-solving skills.
- Experience in understanding customer requirements and providing solutions.
- Passion for home design and customer satisfaction.
Benefits
- Opportunity to work in a fast-paced startup environment.
- Exposure to the home design industry with room for growth and learning.
- Collaborative and supportive team culture.
We are looking for immediate joiners who are excited to make a meaningful impact in the home design space
Skills: design,b2c,customer satisfaction,customer experience
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