International Onboarding Lead – Payments Implementations- Vice President

Job Category Onboarding The Commercial Banking International Onboarding CBIO team is dedicated to enhancing the client onboarding experience encompassing account opening cash management product setup and supporting banking teams in fulfilling AML KYC requirements Step into a leadership role as a Client Onboarding Team Lead within our Commercial Bank where you ll drive the success of an experienced team dedicated to implementing Treasury Products and Services You ll have the opportunity to shape team strategy enhance client experiences and collaborate with key internal partners to streamline processes and ensure seamless onboarding With a focus on fostering a client-first culture and developing top talent this role offers a dynamic environment for strategic thinkers ready to make a significant impact Join us and be part of a global organization that values diversity innovation and community engagement offering endless opportunities for career and personal growth As an Onboarding Team Manager within our Commercial Bank International Onboarding you will be at the helm of an experienced team driving the implementation of Treasury Products and Services Your role is pivotal in shaping team strategy enhancing the onboarding process and elevating the client experience as they transition to the JPMorgan banking platform You will leverage your advanced risk management skills to ensure the integrity of our operations while your proficiency in data and tech literacy will enable you to provide insightful feedback to our internal business partners Your advanced proficiency in strategic planning critical thinking and stakeholder management will be key in making impactful decisions that resonate beyond the short-term As a Vice President you will be expected to exercise considerable judgment manage a diverse team and be accountable for the quality and professionalism of service delivery within your area of responsibility Job responsibilities Lead the Onboarding team in implementing Treasury Products and Services driving team performance through individual coaching and development and promoting an inclusive and diverse work environment Foster a client-centric culture within the team managing client and partner expectations and building global relationships that support business initiatives and enhance the client experience Utilize advanced risk management skills to identify and resolve potential business risks maintain a controls agenda to ensure policies protect the firm and own the identification and resolution of risks and issues Collaborate with Operations and Product Management to streamline onboarding processes leverage technology for innovation and challenge assumptions for continuous improvement Provide direction and support for successful execution of complex global implementations offering guidance on international trends best practices and technological advances Partner across businesses and functions to influence shared purposes through trust and teamwork ensuring alignment and support for the firm s initiatives Act as a trusted advisor to banking partners helping them drive growth and increase market share through strategic insights and support Required qualifications capabilities and skills Bring minimum 10 years experience in operations project management or related fields with at least 2 years in team management and leadership roles valuing diverse professional backgrounds Work effectively with cross-functional teams in a dynamic environment demonstrating excellent written and verbal communication skills Maintain accuracy and compliance with policies while prioritizing tasks to meet deadlines efficiently Utilize strong analytical skills to address client issues focus on customer satisfaction and identify and mitigate potential risks Quickly learn and adapt to new technologies proficient in Word Excel and PowerPoint maintain professionalism and proactively seek process improvements and innovation Preferred qualifications capabilities and skills Effectively plan execute and oversee projects Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes Familiarity with tools that help keep track of changes and progress in projects We value those who are open to learning these systems Experience with programs that assist in managing projects and design work We support those who have used any such tools and are open to adapting and growing Familiarity with computer languages like Python or JavaScript We appreciate anyone who has some coding experience and is willing to learn more Experience in building websites We value those who are interested in web technologies and want to expand their skills About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world