HR Compliance Intake Specialist

Job Description

POSITION OVERVIEW

The Compliance Intake & Triage Specialist is a key offshore role responsible for managing the intake, assessment, and triage of compliance-related inquiries submitted by our North American workforce. Operating remotely, this individual serves as the first point of contact for employee tickets received through Salesforce or similar platforms.

The ideal candidate is sharp, solutions-driven, and stakeholder-focused. They demonstrate sound judgment in asking the right questions, proactively gather relevant information, and collaborate across departments to ensure timely and accurate resolution. This role requires someone who can balance independence with collaboration and is comfortable navigating complex or sensitive compliance issues.

KEY RESPONSIBILITIES

Ticket & Case Management

- Monitor and manage compliance-related tickets submitted through Salesforce.
- Engage with employees to assess each inquiry by asking clarifying and contextual questions.
- Accurately document, track, and follow up on all compliance cases from intake to resolution.
- Take ownership of tickets and drive them toward resolution to the best of their ability.

Compliance Triage & Escalation

- Evaluate the nature of each issue and determine the appropriate course of action.
- Route and escalate cases to relevant departments (HR, Legal, Payroll, etc.) with appropriate documentation and context.
- Maintain clear intake logs for audit and reporting purposes.
- Identify trends or recurring themes that warrant escalation or process improvement.

Cross-functional Collaboration

- Work closely with internal stakeholders to validate information and seek subject-matter input.
- Proactively reach out to other functions (e.g., Legal, Benefits, Health & Safety) when clarification or expert guidance is needed.
- Support continuous process improvement by offering feedback and sharing insights from case trends.

SUCCESS PROFILE

Must-Have Skills & Experience

- 3+ years of experience in HR operations, compliance support, or case management.
- Familiarity with U.S. or Canadian compliance topics (e.g., employment classification, wage & hour rules, health & safety).
- Strong interpersonal and communication skills; able to distill and document complex issues clearly.
- Proven critical thinker with a proactive and solution-focused approach.
- Demonstrated ability to ask smart, targeted questions to gather key facts.
- Experience with Salesforce or similar case/ticketing systems.
- Highly organized, dependable, and discreet with sensitive information.

Preferred

- Experience supporting North American teams from an offshore or remote environment.
- Comfortable collaborating across time zones and functions in a remote-first workplace.

Work Environment & Schedule

- Remote work setup with reliable internet and secure working conditions.
- Must be available to work overlapping hours with North American time zones (Eastern, Central, or Pacific Time).

RAISE

Were Raise, one of North Americas most reputable and progressive recruiting companies, with 300+ employees, and offices all around Canada, the USA, Ghana and India.

Weve been in the business of technical and executive recruiting for more than fifty years and its not just about finding people to fill jobs. We see a world with each and every person pursuing meaningful work. And were chasing it with all weve got

Whats it like to work at Raise

Last year we were named number 2 on the Best Workplaces in Canada by the Great Place to Work Institute, and 96% of our employees agreed with the statement that this is a great place to work. We think that says a lot Raise is also a certified B Corp. B stands for Benefit, which means that our purpose goes beyond profits as we operate to benefit all our stakeholders and meet higher social and environmental impact standards than the average company.

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