Lead Collection Strategy- Micro-finance

24 hours ago

Mumbai India Michael Page Full time

Job Description - Opportunity to work with a leading financial institution - Opportunity to work directly with the senior management Job Description - The Role will support the development, optimization, and execution of collections strategies across Unsecured Products. - This role is integral in managing vendor and employee incentives, tracking customer communication effectiveness, refining collection models, and creating insightful dashboards for performance monitoring. - The position will collaborate closely with the Business Intelligence team and other stakeholders to enhance collections efficiency and ensure the continuous improvement of recovery processes. - Develop and implement digital communication strategies (e.g., SMS, email, automated calls) for effective customer engagement during the collections process. - Work closely with the Business Intelligence (BI) team to fine-tune and enhance collections models, integrating data-driven insights to improve recovery processes. - Identify opportunities for process improvement in collections operations and leverage new technologies or strategies to enhance recovery efforts. - Assist in the development and execution of various collections strategies, working closely with cross-functional teams to ensure alignment with business goals. - Continuously assess the effectiveness of existing collections tactics and recommend improvements to reduce non-performing assets (NPAs) and increase recovery rates. - Regularly evaluate vendor performance to ensure targets are met and recommend adjustments to incentive structures to drive better results. The Successful Applicant - 0 to 15 years of experience in handling the secured/unsecured/MFI product collection strategy - Experience with regulatory reporting, particularly in the context of NBFCs in India (e.g., Bureau reporting for OTS, suit cases). - Familiarity with collections MIS - Knowledge of India's regulatory framework related to collections, such as RBI guidelines and other compliance requirements for NBFCs. - Prior working knowledge with Large Data especially with NBFCs What's on Offer Opportunity to be a part of a leading NBFC.

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