Lead- Collection Strategy

3 days ago


Mumbai, India Michael Page Full time

Opportunity to work with a leading financial institution Opportunity to work directly with the senior management About Our Client Leading NBFC player headquartered in Mumbai. Job Description The Role will support the development, optimization, and execution of collections strategies across Unsecured Products. This role is integral in managing vendor and employee incentives, tracking customer communication effectiveness, refining collection models, and creating insightful dashboards for performance monitoring. The position will collaborate closely with the Business Intelligence team and other stakeholders to enhance collections efficiency and ensure the continuous improvement of recovery processes. Develop and implement digital communication strategies (, SMS, email, automated calls) for effective customer engagement during the collections process. Work closely with the Business Intelligence (BI) team to fine-tune and enhance collections models, integrating data-driven insights to improve recovery processes. Identify opportunities for process improvement in collections operations and leverage new technologies or strategies to enhance recovery efforts. Assist in the development and execution of various collections strategies, working closely with cross-functional teams to ensure alignment with business goals. Continuously assess the effectiveness of existing collections tactics and recommend improvements to reduce non-performing assets (NPAs) and increase recovery rates. Regularly evaluate vendor performance to ensure targets are met and recommend adjustments to incentive structures to drive better results. The Successful Applicant 0 to 15 years of experience in handling the secured/unsecured/MFI product collection strategy Experience with regulatory reporting, particularly in the context of NBFCs in India (, Bureau reporting for OTS, suit cases). Familiarity with collections MIS Knowledge of India's regulatory framework related to collections, such as RBI guidelines and other compliance requirements for NBFCs. Prior working knowledge with Large Data especially with NBFCs



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    Job Description - Opportunity to work with a leading financial institution - Opportunity to work directly with the senior management Job Description - The Role will support the development, optimization, and execution of collections strategies across Unsecured Products. - This role is integral in managing vendor and employee incentives, tracking customer...


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    About Our Client Leading NBFC player headquartered in Mumbai. Job Description - The Role will support the development, optimization, and execution of collections strategies across Unsecured Products. - This role is integral in managing vendor and employee incentives, tracking customer communication effectiveness, refining collection models, and creating...


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