ServiceNow Architect – ITSM/ITOM/HRSD

1 day ago

Hyderabad, India Vitalgreene Technologies Private Limited Full time

Job Description ServiceNow Architect ITSM/ITOM/HRSD Long Contract Role Hyderabad (Hybrid 2 WFO) - Job Description11+ years of IT experience, with at least 6 years in ServiceNow architecture and development. - Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM). - Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal. - Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools. - Experience with ServiceNow platform upgrades, migrations, and performance tuning. - Excellent communication, stakeholder management, and leadership skills. - ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred. - Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs. - Lead and mentor ServiceNow developers and administrators; review code and solution designs. - Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions. - Define and enforce ServiceNow platform standards, best practices, and governance frameworks. - Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools. - Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow. - Plan and manage ServiceNow upgrades, performance tuning, and platform optimization. - Create and maintain architecture diagrams, technical documentation, and solution design documents. - Ensure solutions adhere to security, compliance, and data privacy requirements. - ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM,HRSD,CSMetc.)

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