ServiceNow ITSM/ITOM Consultant

7 days ago

Hyderabad, India Tata Consultancy Services Full time

Role: Service Now AssistRequired Technical Skill Set: ServiceNow, ITSM, ITOM, Now AssistDesired Experience Range: 8 to 10 YearsLocation of Requirement :Hyderabad / PuneDesired Competencies (Technical/Behavioral Competency)Technical CompetencyServiceNow Platform ExpertiseDeep understanding of ServiceNow modules: ITSM, ITOM, CMDB, Asset Management, Service Catalog, HRSD, and Knowledge Management.Experience with ServiceNow Studio, Flow Designer, and Application Scope.Scripting & DevelopmentProficiency in JavaScript (client-side and server-side).Experience with Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.Familiarity with Jelly scripting and AngularJS for advanced UI customizations.Integration SkillsHands-on experience with REST/SOAP APIs, LDAP, SSO, and third-party tool integrations (e.G., Jira, Azure DevOps).Knowledge of MID Server setup and Discovery.Workflow & AutomationDesigning and implementing Workflows, Approvals, and Scheduled Jobs.Use of Service Catalog and Record Producers for request automation.Reporting & DashboardsBuilding Performance Analytics, Reports, and Dashboards for data visualization and KPI tracking.Security & Access ControlCreating and managing Access Control Rules (ACLs).Understanding of role-based access and data security best practices.Soft Skills & Professional TraitsProblem-solving & Analytical Thinking: Ability to troubleshoot and optimize workflows.Communication Skills: Explaining technical concepts to non-technical stakeholders.Agile/Scrum Methodologies: Experience working in iterative development environments.Documentation & Process Adherence: Maintaining clear documentation and following ITIL practices.Certifications (Recommended)Certified System Administrator (CSA)Certified Application Developer (CAD)ITIL Foundation CertificationResponsibility of / Expectations from the Role Technical ExpertiseStrong command of JavaScript, Glide API, and ServiceNow scripting.Familiarity with ServiceNow Studio, Flow Designer, and Application Scope.Experience with Service Catalog, Knowledge Management, and CMDB.Process & GovernanceAdherence to ITIL practices and organizational governance standards.Ability to translate business requirements into technical solutions.Collaboration & CommunicationWork closely with stakeholders, developers, and business analysts.Provide training and support to end-users and junior team members.Continuous ImprovementIdentify opportunities for automation and service enhancements.Stay updated with ServiceNow releases and best practices.

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