Patient Support Coordinator

2 weeks ago

Vijayawada Visakhapatnam, India Cuddles Foundation Full time
Job Description

Key Responsibilities

Patient Care and Navigation

- Ensure patients and caregivers feel welcomed and supported during onboarding
- Coordinate meetings between patients and nutritionists
- Guide new patients and families through the onboarding process
- Follow up with patients who miss nutrition appointments and re-engage them
- Assist in organising support group meetings, activities, and events for patients and families
- Collaborate with hospital staff, nutritionists, and internal teams to ensure patient needs are met
- Oversee smooth operations of the nutrition centre and ensure all support services are running effectively

Aid and Support Management

- Identify and connect with local vendors for nutritional aid and supplies
- Manage aid distribution, ensuring quality and timely availability
- Coordinate with the procurement team, manage invoices, and maintain stock levels
- Identify and onboard patient or caregiver advocates for program engagement
- Facilitate patient visits, photo/video shoots, and ensure comfort during documentation

Requirements

- Graduate in any discipline; Master's in Social Work is a plus
- 12 years of experience in the social sector or community-facing roles
- Fluent in the local language and familiar with community and cultural context
- Basic Excel skills and comfort using computers, email, phone, and WhatsApp
- Must own a smartphone
- Passion for social change and patient well-being

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