
Medical Scheduler
1 week ago
We are seeking a compassionate and detail-oriented **Medical Scheduler / Patient Support Representative** to join our healthcare team. In this role, you will handle patient inquiries, coordinate doctor appointments, resolve patient tickets, and assist with insurance claims. Your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience is key to success in this role.
**Key Responsibilities**:
- Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers.
- Assist patients with basic insurance claim inquiries and direct them to the appropriate resources when needed.
- Clarify patient tickets, complaints, and requests, ensuring timely follow-up and resolution.
- Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services.
- Document all interactions, scheduling details, and resolutions accurately in the system.
- Follow HIPAA and healthcare compliance guidelines in all communications and documentation.
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- English fluently? (required)
Work Location: In person
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